Job Description

Overview

We are an equal opportunities employer and we welcome applications from all suitably qualified persons

Teleperformance ranked 11 in the Fortune World\'s Best WorkplacesTM in 2022! Each Interaction Matters

Customer Service Specialist Teleperformance

Location: Newry, Northern Ireland. Applicants MUST BE ABLE to attend training on site

(Work from home role after Training)

Contract: Fulltime Permanent 37.5
Start Date: 28th August 2023
Hours of Work: 9:00am - 6:00pm Monday to Friday
Training: 3 weeks training onsite in Newry (Work from home will commence after training is complete)

Salary: \xc2\xa320,319 (\xc2\xa310.42ph)

Teleperformance, in an exciting partnership with a Vodafone Ireland, have a fantastic opportunity for a driven and experienced Customer Service Specialist who shares our passion for customer excellence. As the #1 Outsource Contact Centre globally we are working with our prestigious client that is well recognised as a global telecommunications company. This is an exciting opportunity to join a fast paced contact centre operation where you will be rewarded for your commitment through personal development and career opportunities.

The successful team member will communicate with our client\xe2\x80\x99s customers via the telephone, chat or email to help them successfully navigate challenges and issues with their account.

The Role:

The successful candidate will be responsible for supporting the interface between the client and the business ensuring the profitable delivery of an excellent customer experience. The role will involve the successful candidate building strong working relationships with their chosen Clients and Corporate Account Managers. The role will require you to be the first point of contact for all customers. Furthermore, you will be responsible for providing insights into customer\xe2\x80\x99s accounts as well as suggesting enhancements that could be made. Occasional customer meetings may take place on the site of the customer.

Customers are everything to us. You will be a role model to our people and ensure they leave every customer smiling, knowing that we are here for them if ever they need help.

Duties:

• Ability to operate effectively in a fast paced environment with constantly changing priorities.
• Customer focused attitude in daily interactions.
• Daily communication with your customer base via call and email
• Complete necessary admin within your account base on a daily/weekly/monthly basis.
• Providing weekly/monthly reporting to your customer base and providing analysis to enhance service.
• Liaise with other departments within the business to ensure full resolution and ownership for your customers.
• Work in partnership with our client to deliver the best overall experience for your customer.

The Ideal Candidate:

• Excellent interpersonal skills with the ability to build rapport and trust with clients and colleagues.
• The ability to understand and communicate client requirements with a clear, positive and customer-focused message
• Excellent time management skills
• A good understanding of call center operations and how to utilize these to deliver client expectations
• Flexibility to adapt to and manage changing and unexpected situations
• Strong Negotiation Skills
• Ability to work under pressure in a target/deadline driven environment, as well as have the ability to manage heavy workloads.

To Work from Home:

• You need to have router with broadband connection in your home. A minimum Download speed of 10Mbps and Upload speed of 4Mbps
• Need to have the ability to work from home in a private room
• Equipment will be supplied while working from home

The Benefits:

• Genuine career progression opportunities through our internal development programmes
• Performance recognition schemes
• 28 days\xe2\x80\x99 holiday inclusive of bank holidays, rising to 30 from year 2
• Sports & Social Scheme

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Teleperformance