Job Description

We have an exciting opportunity for you to join our Governance and Risk team at NFU Mutual as a Customer Service Specialist

As part of this conscientious team, you\xe2\x80\x99ll make outbound calls to complete medical underwriting information for our customers looking to take out at new policy. The other half of your time will be spent advising our Financial Advisors on policy and process through inbound internal calls and emails. In this role, you\xe2\x80\x99ll gain exposure to governance and risk frameworks, financial advice and medical underwriting. In addition to this, you\xe2\x80\x99ll have the opportunity to expand your knowledge through projects.

To help you become the best you can be in this role, we provide a 6-week comprehensive training programme that includes a mixture of classroom and hands-on experience. And when the training is complete, we\xe2\x80\x99ll provide a supportive learning environment so you can confidently start your career at NFU Mutual. Your line manager will also support you to build a personal development plan which, if you choose to, will help you to gain the skills you need to progress in your career at NFU Mutual.

This role offers you a 35-hour week, Monday to Friday between 9am-5pm. We offer a hybrid working model which means that once you\xe2\x80\x99re up to speed you can work some of your time from home.

About you

You\xe2\x80\x99re a strong team player who always strives to achieve high quality output. You have proven customer service experience and are ready for a role with more scope and career progression. Passionate about delivering customer service you bring your own personal style to work and instinctively provide an excellent customer experience. To join our team, you\xe2\x80\x99ll ideally:

• Be customer-focused with a strong attention to detail
• Confidently work in a regulated environment
• Be able to make rational and logical decisions in a fast-paced environment
• Proactively build and develop strong working relationships
• Able to approach sensitive topics in a respectful manner
• Have excellent communication skills

Benefits and Rewards

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

• Salary up to \xc2\xa329,000 depending on experience
• Annual bonus (up to 10% of salary)
• Contributory pension scheme, up to 20%, including your 8% contribution
• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
• A Family Friendly policy that helps you balance your work and family responsibilities
• Access to savings at High Street brands, travel and supermarkets
• \xc2\xa320 contribution to a monthly gym membership \xe2\x80\x93 subject to T&Cs
• Health and wellbeing plan - cashback for dentist, opticians, physio and more
• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
• Employee Volunteering - volunteer in the community for one day each year
• Unlimited access to Refer a Friend \xc2\xa3500 bonus scheme
• Life Assurance cover of 4 x salary
• Employee discounts of 15% on a range of NFU Mutual insurance policies.

Working at NFU Mutual

We\xe2\x80\x99re one of the UK\xe2\x80\x99s leading general insurance and financial services companies. For over 110 years we\xe2\x80\x99ve put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being \xe2\x80\x9ca great place to work\xe2\x80\x9d and are one of only 39 companies across the globe, and the only organisation with headquarters in the UK, to receive a Gallup Exceptional Workplace 2023 award. We were also named in the LinkedIn Top 25 Companies List 2021 and the Glassdoor Best 50 Workplaces List 2023.

We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.

NFU Mutual