Job Description

Job details

Employment Type:

Full-Time

Location:

Manchester, Manchester, United Kingdom

Job Category:

Customer Support

Job Number:

WD30234665







What you will do



As a Customer Support Co-ordinator, you will play a pivotal role in supporting our customer service teams with administrative tasks. This role requires strong organisational skills, attention to detail, and the ability to multi-task effectively in a fast-paced environment. You will be responsible for coordinating internal processes, managing documentation, and supporting team activities to ensure the delivery of exceptional service to our clients.



Working within a team of experts, you will receive ongoing training and excellent career development opportunities. As you gain expertise in our products and services, you will have the chance to build a rewarding future with a market-leading brand in a secure and growing industry.



How you will do it



Handle administrative tasks, ensuring accurate record-keeping and document preparation.



Coordinate communication across various channels with internal and external stakeholders.



Support key internal processes, actively contributing where needed.



Promote our brand to existing and potential customers while providing accurate information on products, policies, and procedures.



Assist with ad hoc projects and tasks as required.



Identify and suggest process improvements to enhance customer retention and satisfaction.



What we look for



Required



A strong "customer first" attitude, with a friendly and service-oriented approach.



Excellent verbal and written communication skills.



Strong organisational and time-management skills.



Flexibility to adapt to changing priorities and deadlines.



Ability to multi-task while maintaining high-quality work.



Strong interpersonal skills and the ability to collaborate effectively.



Computer proficiency, with the ability to handle multiple applications simultaneously.



Ability to prioritise and manage workloads effectively to meet KPIs.



Preferred



Experience in the security industry (desirable but not essential).



Familiarity with company systems such as CBS, JDE, SMS, or Salesforce is an advantage.



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