Job Description

Job Title: Customer Service Support Officer
Location: Stoke Poges
Contract Details: Temporary (6 months, potential for extension)
Salary: 15 per hour
About Our Client:
Join a vibrant and supportive organisation committed to delivering exceptional customer service in the Financial Services industry. Our client is passionate about fostering a friendly and engaging work culture, dedicated to employee development and teamwork.
Benefits & Perks:

• Supportive environment for employee development

• Friendly and engaging workplace culture

• Opportunities for training and professional growth

Responsibilities:
As a Customer Service Support Officer, you will:

• Serve as the first point of contact for customers, addressing inquiries via phone and email

• Handle questions on agreements, terminations, and protection queries

• Process transfer requests and updates to customer records promptly

• Collaborate with team members to ensure outstanding service delivery

• Identify process improvements to enhance customer experience

• Manage switchboard calls efficiently, directing customers to the right departments

Essential (Knowledge, skills, qualifications, experience):

• Proven track record of delivering exceptional customer service

• Experience in a Customer Services team, preferably in a Financial Services context

• Proficient in Microsoft Office applications

• Excellent verbal and written communication skills

• Strong organisational and time management skills

Desirable (Knowledge, skills, qualifications, experience):

• Knowledge of regulatory bodies such as FOS, FCA, and FLA

Technologies:
Microsoft Office Suite
How to apply:
If you're ready to make a difference and thrive in a supportive, dynamic environment, we want to hear from you! Please submit your CV and a cover letter outlining your relevant experience. The interview process will be a single-stage, competency-based team interview with Helen Cameron.
Join our client's dedicated team in Stoke Poges and help shape an exceptional customer experience!
Note: Due to the high volume of applications we receive, only successful applicants will be contacted. We appreciate your understanding.
We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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Skills Required