Job Description

About The Role

Are you ready to lead from the front, inspire a high-performing team, and make a real difference to customers' lives every single day?



We're looking for an energetic, driven, and people-focused

Team Manager

to join our vibrant Customer Installation Centre. If you thrive in a fast-paced, ever-evolving environment and have a passion for delivering exceptional customer experiences -- we want to hear from you!

What You'll Be Doing

Lead & Inspire

-- Motivate and empower a team of Installation Coordinators to deliver a seamless, end-to-end journey for our customers -- from their dream kitchen or bedroom installation to any warranty support.

Own the Results

-- Monitor team performance against key targets including customer satisfaction, speed of resolution, and efficiency -- you'll know what good looks like and push for great!

Problem-Solve & Collaborate

-- Work closely with installers, customers, and internal teams to resolve issues quickly and get things back on track.

Coach & Develop

-- Support your team to handle every case with empathy, confidence, and professionalism, turning challenges into opportunities to wow our customers.

Handle Escalations Like a Pro

-- Take ownership of complex cases, ensuring swift, fair resolutions while upholding our commitment to excellent service.

Drive Improvements

-- Identify opportunities to make our processes smoother and communication clearer -- your ideas and actions will directly shape a better customer experience.

Why You'll Love Working Here

A supportive, inclusive workplace where you'll see the impact of your leadership every day.

Real career progression with personalised development plans.

A chance to work alongside passionate people who care deeply about what they do -- and who celebrate success together.

What's In It for You?

24/7 Access to our On-Site Gym
Life Assurance after 2 years' service

Access to Benenden Health & discount platform after 1 year

EE mobile discount

Staff discount to help you create your own dream kitchen or bedroom after 1 year

And plenty of opportunities to learn, grow, and make your mark!

About You

What You'll Bring to the Table

Proven leadership

-- You've successfully led a team before, delivering strong results and helping your people thrive.

First-class communication skills -- You know how to inspire, influence, and get everyone pulling in the same direction (even on a Monday morning!).

Customer-focused mindset

-- You put the customer at the heart of everything you do and push for service excellence every single time.

Superb organisational skills

-- You can juggle multiple priorities, stay calm under pressure, and never miss a deadline (your to-do lists are legendary).

Problem-solving superpowers

-- You tackle challenges head-on, make decisions based on data, and turn problems into opportunities.

Industry know-how (bonus)

-- If you've got experience with kitchen and bedroom installations (or something similar), that's a big plus -- but it's not a dealbreaker if you're ready to learn!



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Bring your leadership skills. Bring your passion for customer service. Let's make dream homes happen -- together!

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About The Company

Wren Kitchens is the largest kitchen and bedroom retailer in the UK, with 1billion+ turnover, more than 100 UK showrooms and an exciting expansion into the USA. We don't just sell kitchens and bedrooms - we manufacture, deliver and install them too. Making dreams come to reality!