Job Description

Do you want to make a real difference?

We are looking for an enthusiastic individual to join our Customer Services team.

We are based in the beautiful Brocks Hill country park in Oadby, and this part of Leicestershire is a great place to live, work and visit. Our council is a great organisation to work for, we offer a competitive salary and fantastic benefits including great holiday, and the generous local government pension scheme. You can find more information about our benefits here https://www.oadby-wigston.gov.uk/pages/employee_benefits.

Agile working allows employees to work flexibly to balance their home and work needs. Employees are expected to spend a minimum of 1 day per week in the office. We are supportive of flexible working arrangements where possible and encourage you to discuss this with us during the selection process.

The Customer Services Team provide advice and guidance to residents by telephone, Face to Face and other digital platforms.

The Customer Services Technical Officer will undertake responsibilities including assisting customers with a wide variety of queries providing appropriate advice in accordance with legislative guidance and procedures .

If you have proven customer service skills and experience in a customer facing environment, where you have dealt with customers face to face or and over the telephone, we would love to hear from you. You can find out more by viewing the job description and person specification.

At Oadby and Wigston Borough Council, we are proud of our diversity and recognise the value this brings. We are fair and inclusive and welcome applications from people with different backgrounds.

We guarantee an interview with anyone who either has a disability or is a reservist/veteran and meets the criteria for this role if you apply under our guaranteed interview scheme.

Please contact Rachel Maidment (Manager) at Rachel.Maidment@oadby-wigston.gov.uk for an informal discussion about the role

Closing Date: Friday 9th January 2026

There may be occasions where we close the advert before the closing date, so we encourage you to apply as soon as possible.

To apply for this role you must complete our online application form https://myaccount.oadby-wigston.gov.uk/service/OWBC_Job_Application_Form (CVs will not be accepted)

If you have not heard from us within 14 days of the closing date, please assume your application has not been successful on this occasion.

Feedback will not be provided at this stage of the recruitment process.

Job Types: Part-time, Temporary
Contract length: 9 months

Pay: 26,403.00-28,142.00 per year

Expected hours: 30 per week

Benefits:

Company pension Cycle to work scheme Employee discount Flexitime Health & wellbeing programme On-site gym On-site parking Sick pay Work from home
Work Location: Hybrid remote in Leicester LE2 5JJ