Job Description

Telecare Administrator

?Hours:

16 hours per week average

Shift pattern: Saturday and Sundays between 08:00-22:00

Salary: 10,241.92 (12.31ph)

Location: Remote

This role is a UK based role and any hybrid/remote work must also be within the UK.

Start Date : October 2025

For this role, you need 5mpbs upload and 15mpbs download internet speed

Appello Perks

xx hours holiday We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more 24/7 employee assistance programme with an easily accessible app! Family and friends' discounts on our services & products Pension Scheme, up to 4% Company matched Free on-site parking

About You

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Are you the person everyone loves to talk to? Do you bring positive energy to every conversation, whether it's on the phone or face-to-face? If you thrive in a fast-paced environment, enjoy juggling tasks, and genuinely care about helping others, you'll fit right in!


You're the go-to for getting things done: reliable, self-motivated, and always up for learning something new. Whether you're flying solo or teaming up with colleagues, you tackle challenges with a smile and a can-do attitude. Your knack for clear communication and attention to detail means every customer leaves feeling valued and supported.


If you're ready to make a real difference and have fun while you do it, we want to hear from you!

The Role

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As a Customer Services Telecare Admin Operator, you are the key point of contact for all customer interactions into the monitoring service--supporting residents, staff, managers, and next of kin. Your role is pivotal in ensuring the safety, independence, and wellbeing of service users by providing prompt, courteous, and accurate responses to every enquiry.


You'll deliver a high-quality administration function, ensuring all information is precisely recorded in the Telecare platform and that every call is handled in line with company procedures and quality standards.

Main Responsibilities

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Provide excellent customer service by answering calls promptly and listening actively. Communicate clearly and adapt your approach to each caller. Handle difficult or sensitive calls with empathy and professionalism. Record information accurately in the Telecare system, following GDPR. Work collaboratively with colleagues and support team tasks. Complete admin duties, reports, and follow up on incidents. Maintain confidentiality and escalate safeguarding concerns as needed. Always represent the organisation positively.

Key Requirements

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Experience in direct customer contact (essential) IT skills (Microsoft Office) Able to multitask and work under pressure Friendly, reliable, and self-motivated Strong communication skills Attention to detail and flexibility

READY TO APPLY

If you are interested in this role please upload your

CV.

OTHER INFORMATION

This is an exciting time at the Appello group - we are a company on the move and now is a perfect time to join our team. You'll gain exceptional career opportunities and will be part of a company that is continuing to expand.


We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.


If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.