Job Description

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Job description

You have an exciting opportunity to work at our head office based in Marsh Barton, Exeter.

As part of the Customer Service Department, you will provide excellent customer service for our customers and seasonal stores. You will also take phone orders and perform administrative duties to support the Customer Service Manager.

The job requires a balance of first-class communication skills, excellent administration, and the ability to cope with a heavy workload and keep a calm and empathic attitude in a fast-paced customer services department.

Responsibilities

Provide excellent customer service to our customers via phone, email, and social media messaging. Taking orders and payments over the phone. Provide administrative assistance when required. Inputting customer data into various software systems Processing returns.

Personal Specification

Excellent telephone manner. High standard of spelling and grammar. Web literate/good at online ordering IT literate - Microsoft Word and Excel Previous customer service experience, preferably over the phone. Good attention to detail.

Behavioural Specification

Outgoing, empathic, and calm personality. Ability to work as part of a team. Able to use your own initiative Ability to work with a busy and varied workload. Enthusiasm to get work done. Time management Willingness to work overtime during the week at short notice and weekend

(minimal)

work may be required.
Job Types: Full-time, Temporary
Contract length: 5-6 months

Pay: 12.60 per hour

Expected hours: 37.5 per week

Benefits:

Casual dress Employee discount Free flu jabs Free parking On-site parking
Schedule:

Day shift Monday to Friday Overtime Weekend availability
Education:

GCSE or equivalent (preferred)
Experience:

Customer service: 1 year (preferred) Phone etiquette: 1 year (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 07/07/2025
Expected start date: 22/07/2025