Customer Service Trainer

Watford, Hertfordshire, United Kingdom

Job Description


We are looking for a Customer Service Trainer to educate our support, sales and customer service teams by conducting seminars and interactive courses.

Your responsibilities will include facilitating on-the-job coaching, developing educational material and organizing training sessions for new hires. If you\xe2\x80\x99re familiar with teaching soft skills like negotiation and problem-solving, we\xe2\x80\x99d like to meet you.

Ultimately, you will make sure our customer service representatives develop their skills and successfully address clients\xe2\x80\x99 needs.

Responsibilities

  • Develop digital and print educational material (e.g. videos and manuals)
  • Organize classroom-style seminars about product features and sales techniques
  • Conduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork and conflict management)
  • Identify individual and team skills gaps
  • Schedule regular training sessions (e.g. monthly or quarterly)
  • Ensure new hires take on basic sales training courses, including communication and troubleshooting skills
  • Liaise with managers and encourage on-the-job coaching (e.g. how to handle difficult client cases)
  • Coordinate mentorship programs for new customer service representatives
  • Assess the impact of each educational course on staff performance and client satisfaction
  • Maintain updated records of training curricula and material
Requirements
  • Work experience as a Customer Service Trainer or similar role
  • Experience in sales or customer service positions is a plus
  • Knowledge of Learning Management Software (LMS)
  • Familiarity with interactive learning activities
  • Excellent communication and presentation skills
  • BSc degree in Education, Human Resources or relevant field
  • Additional certification in training is a plus

Bloom Sales Partners

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Job Detail

  • Job Id
    JD2991816
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Watford, Hertfordshire, United Kingdom
  • Education
    Not mentioned