Job Description

UPN provides the most comprehensive range of palletised freight services across the UK and Europe, underpinned by the most advanced technology available within the industry. Established in 2001, UPN prides itself on First Class Travel for palletised freight and has over 100 member depots across the UK and Ireland.

A position has become available for an

experienced

Customer Service/ Transport Administrator to join our UPN Smart Hub, Fradley Park, Lichfield.

The role involves but not limited to:

Assisting our member depots and customers with answers to queries, offering transport solutions and providing excellent customer service over the phone and email.

Chasing PODS for outstanding deliveries.

Reviewing amendment requests to service and date changes.

Monitoring depots service performance by reviewing KPI reports.

Conducting CCTV enquires.

Adjudicating and providing final outcomes to service revenue adjustments.

Checking European customs paperwork to ensure compliant with requirements for onward shipping.

The administrator must be able to work professionally and calmly under pressure, as the role involves a quick turnaround in a busy transport environment.

The operational hours of our department are between 7am-6pm Monday to Friday (8 hour shift with one hour lunch in between - 40hr week) The shift patterns are predominantly 8am-5pm or 9am-6pm but occasional cover will be required between the hours of 7am-4pm.

The Administrator would also be required to work Saturday morning (7.30am-11.30am), on a rota basis for an additional rate of pay.

Previous experience within a similar fast paced/ transport setting will be advantageous.

The above job description is not exhaustive but is an indication of the typical duties that need to be delivered by the Administrator. The role will develop as the business evolves and the Administrator will need to react and adapt to the changing nature of the business.

The salary is up to 27,000 per annum depending on experience. Additional rate paid for working Saturday AM.

No previous applicants or recruitment agencies please.

Job Types: Full-time, Permanent

Pay: Up to 27,000.00 per year

Benefits:

Company events On-site parking
Schedule:

Monday to Friday Weekend availability
Work Location: In person

Reference ID: Day Operations