Job Description

Job Summary

We are seeking a dedicated and personable Customer Service Representative to join our team. The successful candidate will be responsible for providing exceptional support to clients via various communication channels, ensuring customer satisfaction and fostering long-term relationships. This role offers an excellent opportunity for individuals with strong communication skills and a passion for helping others. Fluency in both English and Spanish is highly desirable, along with experience in data entry and upselling techniques. The position is paid and suitable for candidates who thrive in fast-paced environments and are committed to delivering outstanding service.

Responsibilities

Respond promptly and professionally to customer inquiries via phone, email, or live chat. Maintain accurate records of customer interactions through efficient data entry. Assist customers with product or service information, troubleshooting issues, and resolving complaints effectively. Utilise communication skills to understand customer needs and provide appropriate solutions. Identify opportunities for upselling additional products or services to enhance customer experience and business growth. Demonstrate excellent phone etiquette and maintain a positive attitude during all interactions. Analyse customer feedback and trends to suggest improvements in service delivery. Collaborate with team members to ensure consistent service standards are upheld.

Experience

Previous experience in a customer service role is preferred but not essential; training will be provided. Proficiency in data entry with high accuracy and attention to detail. Bilingual abilities in English and Spanish are highly advantageous, enabling effective communication with diverse clientele. Strong communication skills, both verbal and written, with the ability to convey information clearly and professionally. Experience in upselling or cross-selling products/services is beneficial. Familiarity with phone etiquette best practices and excellent analysis skills to assess customer needs efficiently. This role offers an engaging environment where your interpersonal skills can thrive while contributing positively to our organisation's reputation for outstanding customer care.
Job Type: Full-time

Pay: 24,420.00-38,557.19 per year

Work Location: In person