Job Description

As a Tubby Tom's Warehouse Assistant, you will be assisting the Warehouse Supervisor with management of goods coming in and goods going out of Tubby Tom's HQ. You will also assist with both in-person and remote customer enquiries. You'll be working closely with the Production Kitchen under the guidance and to the standards set by the Company Directors and Unit Management.

Your job responsibilities include:

WAREHOUSE RESPONSIBILITIES

To process both website and wholesale customer orders via their separate order systems to create workable picklists. To take daily responsibility for the accurate picking, packing and posting of all website and wholesale orders, within our service level targets. To process order collections for both website and wholesale purchases through their designated courier portals. To record all gift vouchers purchased in-person and through the website. To maintain corresponding voucher and BBQ course registers. To liaise with all postal services used by Tubby Tom's. To compare postal service quotes when orders are over 2kg. To assist the Warehouse Supervisor and Unit Manager with the management of sellable stock levels on the shelves and on the website. To assist the Warehouse Supervisor with the management of warehouse sundriessuch as packaging, labels etc. To receive, code in, record and store all warehouse supplies. To assist the Production Team with kitchen deliveries when needed. To liaise with management where items delivered are faulty or damaged. To monitor both customer facing email accounts to resolve website and wholesale customer queries, process feedback and refunds. To greet all visitors who come to TT HQ. To assist customers who have arrived at the unit to buy products directly. To ensure all visitors to TT HQ, whether it be for business purposes, contracted work or onsite events, complete our compulsory signing-in/out paperwork. To accurately label, batch code and date label all products received from the Production Kitchen, ensuring that products are completed to the point of saleability. To complete labelling traceability paperwork. To ensure that stock on the shelves is rotated to ensure oldest stock is used first. To ensure all items in the warehouse are put away and stored in a safe, logical and practical manner. To ensure that the warehouse is always clean and operational after use and that all rubbish is disposed of in the correct bins.

OTHER RESPONSIBILITIES

To ensure that communal areas such as the kitchenette, toilets and "break area" are kept tidy and hygienic at all times. To attend on and off-site markets and in-store taster days if required. To help with other tasks that are not expressed in this list if reasonably required. To complete training as and when required.

TUBBY TOM'S VALUE STATEMENT

At Tubby Tom's we believe in...

Communication

o We communicate with others: to be respectful; to support others on a

professional level; to share useful information; to improve techniques; to

seek effective solutions and ultimately to enable maximum efficiency.

o We are constructively open with each other and respect honest feedback.

Enabling Maximum Output

o With enthusiasm we: complete our tasks well; set ourselves continuously

evolving goals; communicate; work as part of a team to achieve common

goals; are receptive to new ideas and continuous improvement and see

change as an opportunity to push ourselves and push the business.

Progressive values

We are respectful and progressive. We are: anti-racist, anti-xenophobic,

anti-misogynistic, anti-ageist, anti-ableist, anti-homophobic, anti-negativity.

Tubby Tom's as a lifestyle brand

o We are Tubby Tom's brand ambassadors: we understand and fully

participate in the Tubby Tom's vision; we manifest and maintain the work

environment that we want to work in; we ensure that all customers, visitors

to TT HQ and people outside the business have a positive opinion of TT, with

the hope that they share their positive experience with friends and family;

and to make money together.

Job Type: Full-time

Pay: From 24,000.00 per year

Benefits:

Casual dress Employee discount Free parking On-site parking Store discount
Work Location: In person