Job Description

Customer Service/Admin Representative

An exciting opportunity has arisen for a Customer Service/Admin Representative to join our well-established Manchester based fashion brand, The Couture Club.

We have an open-minded, diverse and inclusive culture here where everyone is treated like family. We know you will love our brand and you can find us through our hugely popular social media accounts, our website and stocked in retailers such as Selfridges. We are very proud of our journey so far and continue to grow year on year.

We will provide you with all the training needed to succeed in this position.

Due to the high volume of applications we regret to inform you that if you have not heard back from us within 3 weeks you will have been unsuccessful in your application.

Role & Responsibilities:

Customer Services includes -

Supporting with customer queries via email and live chat - ensuring that we stay within our 48-hour response times and SLA's Dealing with UK and International customer queries via: Email (Freshdeak) Live Chat (Freshdesk) Contacting customers regarding returns and exchanges. Also liaising with customers to complete our returns portal. Liaising with the warehouse team (order & return related) Occasionally Inspecting faulty items alongside the warehouse team Logging any discrepancies and findings on excel and the order system (Shopify) Raising enquires and investigations with courier companies via email (DPD, Royal Mail, EVRI, DHL) Customer service administration and recording on Excel Highlighting stock faults to our Design team
Supporting our Wholesale team includes -

General admin Typing up document Creating invoices Product Uploads Checking PO's
Full training will be provided for the above

Key skills required:

Preferred Customer Service experience Proficient in Microsoft Office/Excel Acts with professionalism Strong written and verbal communication skills Organisational and time management skills Enthusiastic & energetic Excellent attention to detail Adaptable and a willingness to learn and grow within our exciting team The ability to work as part of a team Experience on Freshdesk and Shopify desirable but not essential

What we provide:

One to one mentoring

A fun work environment

Social events and team building

Casual dress code

Onsite secure Car Park

Close Bus/train links

Company events

Employee discount

Free items

Job Type: Full-time

Pay: 21,000.00-26,000.00 per year

Benefits:

Casual dress Company events Company pension Employee discount Free parking On-site parking Private medical insurance Sick pay
Ability to commute/relocate:

Manchester M12 5BB: reliably commute or plan to relocate before starting work (preferred)
Experience:

customer service: 1 year (preferred)
Work Location: In person