Job Description

Temp-to-Perm

The purpose of this role is to deliver exceptional customer support to prospective and existing learners, always ensuring a positive and professional experience, while providing comprehensive administrative support to the Training Team.

Key Responsibilities

Prepare training rooms and welcome learners, ensuring a positive experience

Coordinate onsite logistics including venues, security, refreshments, and course materials

Support trainers and delegates during in-person and online courses

Manage customer enquiries by email and phone, responding within agreed timescales

Maintain accurate, secure course records, databases, and learner information

Issue post-course communications, results, certification, and ID cards where required

Liaise with customers, trainers, venues, couriers, and internal teams to manage course arrangements and changes

Provide general administrative support, including covering for colleagues during busy periods

Key Competencies/Behaviours

Strong organisational skills and attention to detail

Ability to prioritise competing demands and work flexibly

Confident in customer communication and administration

Financially astute with good record-keeping habits

Collaborative and team-oriented attitude

Education & Experience

GCSEs A-C in Maths and English

2+ years in customer service or admin roles

Proficient in Microsoft Office and use of bespoke databases

Company Benefits

24 days holiday + 3 additional days for Christmas shutdown

Aviva pension scheme - up to 10% company contribution

Voluntary Private Medical Insurance (FPA covers up to 500 of the excess)

Employee Assistance Programme, including counselling

Life assurance (3x annual salary)

Eye care voucher scheme

Cycle to Work scheme

Professional development opportunities

Free parking

At the FPA, we are committed to fostering an inclusive and fair workplace. Our EDI efforts are underpinned by the principles of trust, respect, and equal opportunities for all. You can read more about our commitment to EDI. Our commitment to equality, diversity and inclusion | Fire Protection Association (thefpa.co.uk)

Job Types: Full-time, Temp to perm
Contract length: 3 months

Pay: 26,000.00 per year

Work Location: In person