Job Description

Customer Service & Administration Officer (Office-Based)

Location: East Belfast

Salary: 25,000 + performance-related bonus

Hours: 36.25 hours per week

Start Date: Immediate

We are currently seeking an experienced Customer Service & Administration Officer to join our team based in East Belfast. This is an excellent opportunity for a motivated individual who enjoys working with clients and delivering a high standard of service.

The Role

You will be responsible for managing a portfolio of clients and acting as a key point of contact, liaising with third parties including financial institutions on behalf of clients. T

his is a service focused role - no sales or cold calling is required.

Key Skills & Experience Required:

Minimum of 3 years' relevant experience in a customer service or administrative role Confident and professional telephone manner Strong communication and interpersonal skills High level of organisation and attention to detail Proficient in Microsoft Outlook, Word, Excel, and CRM systems Ability to learn quickly and adapt to new processes Resilient and persistent when dealing with external organisations Comfortable managing multiple client cases simultaneously
Desirable;

Experience in banking, financial services, or legal environments

The Rewards

Salary of 25,000

Competitive Bonus scheme

Learning & Development opportunities

30 days Annual leave + Additional entitlement by length of service

To be considered for this position, please forward your

CV

and any further supporting documentation by clicking on the

APPLY

button on this page.

Job Types: Full-time, Permanent

Pay: 25,000.00 per year

Benefits:

Company pension Free parking On-site parking Referral programme
Education:

GCSE or equivalent (preferred)
Experience:

busy, client facing administration role: 2 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person