Job Description

Customer Service Assistant / Administrator (Remote)

Location: Remote (UK-based applicants preferred)

Job Type: Part-Time / Full-Time (Flexible Hours)

Salary: Competitive, based on experience

About Us

At Accounting Bookkeeping & Consultancy Ltd., we do more than balance books -- we build relationships. Our mission is to make business support simple, professional, and personal. We're expanding our remote team and looking for someone who thrives on helping others and adding value at every step.

About the Role

This is not your typical admin job. As our Customer Service Assistant / Administrator, you'll be the friendly, knowledgeable first point of contact for new clients. You'll guide them through onboarding, explain what's needed and when, and ensure they feel supported from day one.

You'll also play a key role in internal operations -- helping create SOPs, training materials, handouts, managing diaries, and answering calls with warmth and professionalism.

Key Responsibilities

Welcome and onboard new clients with clarity and care Explain processes, timelines, and requirements in a helpful, jargon-free way Create and maintain SOPs, training brochures, and client handouts Manage diaries, appointments, and follow-ups Answer client calls and emails with professionalism and empathy Spot opportunities to improve client experience and add value Support the team with administrative tasks and project coordination
What We're Looking For

Previous experience in customer service or administration Excellent communication and organisational skills Tech-savvy and confident using remote tools (Zoom, CRM systems, cloud storage) A proactive mindset with a passion for helping others Ability to work independently and manage multiple tasks Creative thinking to improve processes and client materials
What We Offer

Fully remote role with flexible working hours Supportive, friendly team culture Opportunities to grow and contribute meaningfully A chance to make a real impact in clients' businesses Training and development support
Ready to make a difference in how clients experience support?

Apply now and become part of a team that values people as much as numbers.

Job Types: Full-time, Part-time, Permanent

Work Location: Remote