Job Description

Job Summary

About Us:

J & S Plumbing and Heating is a trusted, growing company serving Lincoln and surrounding areas. Known for our reliable service, high-quality work, and fixed-time appointments, we're committed to providing a seamless experience for every customer. As we continue to grow, we're looking for a proactive and organised Customer Service & Office Manager to support both our customers and our team.

About the Role:

As our new Customer Service & Office Manager, you'll be the go-to person for handling day-to-day office operations, ensuring excellent customer communication, and supporting the coordination of our engineers. You'll play a vital role in keeping things running smoothly -- both behind the scenes and in front of our customers.

Key Responsibilities:

Answering incoming phone calls and emails from customers with the ability to book in while talking. Creating and sending quotes and invoices Booking and managing appointments for engineers Handling customer queries, complaints, and follow-ups professionally Monitoring job progress and updating customers accordingly Liaising with suppliers and managing occasional collections/deliveries Supporting recruitment, scheduling, and general staff management Maintaining records and ensuring documentation is accurate and up to date Helping to improve internal
Job Type: Full-time

Pay: 30,000.00-33,000.00 per year

Additional pay:

Bonus scheme
Benefits:

On-site parking
Schedule:

Monday to Friday
Work Location: In person