Job Description

Job Title: Customer Services Administrator / Dispatcher



Location: Tipton (Office-based)



Salary: Up to 27,000



A fantastic opportunity has arisen for a Customer Services Administrator / Dispatcher to join our fast-paced Metering team in Tipton. In this critical role, you'll be the central hub for field team coordination and customer communication--ensuring smooth delivery of services related to water network issues, planned appointments, and emergencies.



This is more than just a coordination role. You'll be part of a high-performing team in a growing business. Onsite is a key part within the South Staffordshire Group - a 3,000-strong utilities group that includes South Staffs Water, Cambridge Water, and a range of other infrastructure and engineering businesses. You'll have the chance to build a long-term career across multiple sectors and disciplines with all the support, training, and opportunity for development that comes with being part of a wider group.

What's the role:

Act as the first point of contact for incoming customer enquiries via phone and email, covering service issues, planned works, and emergency jobs. Dispatch field operatives efficiently, balancing workloads and optimising travel routes. Maintain real-time updates in scheduling systems to reflect live job statuses and progress. Work closely with site teams, supervisors, and management to manage scheduling conflicts or urgent works. Support management of work orders across customer portals, internal systems, and third-party software platforms. Ensure all customer interactions are logged and followed up promptly and accurately. Produce daily and weekly operational reports covering job completion, outstanding work, and SLA performance. Coordinate customer notifications regarding planned works, service interruptions, or delays. Maintain compliance records for audit and regulatory reporting. Escalate unresolved or complex issues to appropriate team leads for support.

What you'll need:

Previous experience in customer service or administrative role, ideally within utilities, construction, or a contractor environment. Strong IT skills, including proficiency in Microsoft Outlook, Excel, and job scheduling or dispatch software. Excellent organisational and time-management abilities, with the capacity to handle multiple priorities effectively. Clear, professional written and verbal communication skills. A solution-focused mindset, with the ability to stay calm and composed under pressure. Customer-centric approach with a friendly, professional manner. Reliable and punctual, with a commitment to service quality and accuracy. A strong team player who can also work independently and take initiative. Detail-oriented, with high standards of accuracy and documentation. Desirable experience in the water sector or wider utilities. Familiarity with GIS mapping tools, Confirm, or other industry-standard software. Basic understanding of health and safety practices related to field operations

What you'll get in return:

Salary up to 27,000 Full training and ongoing development support 25 days holiday plus bank holidays Company pension Exposure to one of the most dynamic and essential areas of water infrastructure services * Opportunities for long-term progression across a diverse, multi-discipline group