Job Description

We are seeking a motivated and capable Customer Services Administrator to join our team on a 6-month temporary basis. Based at our offices in High Wycombe, this is a fantastic opportunity to gain experience within a fast-paced, market-leading company in the ventilation industry. At the end of the 6-month period, there will be a review of the role and performance, with the potential for extension or consideration for other opportunities within the business.

This temporary role is ideal for someone with previous experience in customer service or client-facing roles, who can quickly adapt, contribute confidently, and provide high-quality service from day one. Strong CRM and administration skills, coupled with a proactive approach and excellent communication, are essential.

Responsibilities

Responding to incoming calls and emails in a professional and timely manner Processing customer orders and handling sales administration Issuing accurate quotations for ventilation systems to a range of stakeholders Managing customer return requests and processing credits Handling customer enquiries and resolving complaints when required Updating CRM systems with all relevant customer interactions Preparing daily, weekly, and monthly customer service reports Collaborating with internal departments to ensure seamless service Supporting internal and external sales teams as needed

Key Objectives & Targets

Ensure prompt and professional handling of all customer communications Provide high-quality service in line with company standards Demonstrate initiative and a proactive approach to tasks Support departmental KPIs and service level expectations Accurately maintain and update records in CRM systems Contribute to cross-team support, including phone cover Assist in coordinating service engineer site visits and payment processes Embrace company policies, and proactively suggest improvements when applicable

Key Competencies & Requirements

Qualifications/ Knowledge:

Fluent English, both spoken and written is essential Proficient in Microsoft Outlook, Word, and Excel

Skills:

Strong customer service skills and the ability to interact confidently with customers and colleagues; Has excellent written and verbal communication skills; Organised, adaptable, and able to prioritise effectively Experienced in working in a busy environment working to targets and deadlines; Confident phone and email handling

Experience:

At least 3 years in a customer service or client service role 2 yeas admin experience Experience using CRM systems (essential) Complaint handling and resolution Previous experience of processing export orders including associated paperwork would be beneficial, but not required as training would be provided.
Job Type: Temporary
Contract length: 6 months

Pay: 26,000.00-28,000.00 per year

Benefits:

Company pension Free parking Health & wellbeing programme Life insurance On-site parking Private medical insurance Referral programme
Experience:

Admin: 2 years (required) Customer service: 2 years (preferred) working with CRM : 1 year (preferred)
Work Location: In person