Job Description

This is a key role within our Customer Service team. The role focuses on providing great service to selected Accounts through great communication and accuracy and timely provision of data. The job holder will be expected to liaise effectively across Barony departments and be the primary interface on day-to-day Customer Service activities between the customer and Barony.

This is a wide-ranging role which touches all areas of the business so timely, proactive and courteous communication is a given in this role.

Headline activities and requirements for this role are as laid out below. The role operates within a fast-moving environment, and proactive management and timely escalation of issues is expected.

The role will also provide holiday cover for the Team where required

Key Responsibilities

Participate in Weekly Planning and other meetings as and when required. Ensure product transitions happen with minimal obsolescence through effective forecast and order control Liaise with the customer and Barony planning department to ensure all orders are produced on time and in full Finished goods product code maintenance. Ensure that correct codes are maintained in SAP and Excel files. Planning and booking transport for FG SKUs:
o Plan dispatches in accordance to Purchase Orders & production plan timings.
o Maintain daily communication with customer transport department, planners and hauliers

Maintenance of Sales orders. Ensure that:
o Monthly clearance of over produced volumes within volume tolerance.
o Products are dispatched on correct PO's and to the quantities provided by the customer
o Sales Orders are raised and maintained
o A clean order book is maintained, with orders up to date and in line with what the customer has ordered

Dispatch Administration: Ensure that:
o Paperwork is applied for and is ready for the time of dispatch (customs paperwork, DGNs, DNs, packing lists, SOs printouts)
o Paperwork contains correct references (DN, shipments number, SO number, PO number)
o Amendments are made in timely fashion should changes occur
o Where necessary, customer systems are updated
o Invoices to be raised within 24 hours of goods shipping

Email response management
o Customer emails to be acknowledged and replied to within 24 hours

Maintain constant communication with:
o Barony warehouse manager & team
o Customer Supply Chain contacts
o Barony factory planners / planning manager

We invite motivated individuals who meet these criteria to apply for the Service Administrator position and contribute to our commitment to outstanding customer service.

Job Types: Full-time, Permanent

Pay: From 30,000.00 per year

Benefits:

Additional leave Company pension Cycle to work scheme Free parking On-site parking Referral programme Sick pay
Schedule:

Day shift Monday to Friday
Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: BUCSJUN25