Job Description

Role overview

An exciting opportunity has arisen for a professional and enthusiastic

Customer Services Administrator

to join our Customer Services team at Cottage Delight. Your professional and enthusiastic outlook will help us to deliver the highest levels of customer service whilst promoting and maximising sales, ensuring our customers' needs are met and exceeded throughout each step of the customer journey. Working 37.5 hours per week Monday - Friday.

The Company

At Cottage Delight, we've spent 50 years creating inspiring recipes from our Staffordshire Moorlands kitchen. Crafting our creations by hand, with a flair for creativity and a taste for flavour, we continue to push boundaries and expand the culinary imagination of foodies everywhere. Our level of dedication to our craft is reflected with our total of 234 Great Taste Awards to date. We believe in bringing people of all ages together to explore new ways to enjoy food and drink and to embark on their own flavour adventures, because great taste makes great times!

The Customer Services Team

We provide an administrative service to both our external and internal customers. Administrative support within the team primarily encompasses sales order support along with general business inquiries.

The successful candidate will work as a part of the team to ensure that we deliver excellent customer service.

The type of work & workload can vary throughout the year due to the seasonal nature of the business.

Your key responsibilities:

Daily management of multiple mailboxes utilised by trade, consumer and internal customers, ensuring all are actioned in a timely manner. Processing sales orders directly onto our computer system and utilising customer portals. Answering incoming calls encompassing both general and more specific queries relating to sales, after sales, product and website queries. Setting up new customer accounts and maintaining our CRM system. Processing & organising export orders. General administration in respect of centralised functions and tasks.

Your skills and experience:

Excellent communication skills and confidence when dealing with enquiries from both external and internal stakeholders. Previous administrative experience desired. Excellent IT skills including a good working knowledge of MS Office with particular focus on Excel. Great organisational skills and the ability to multitask and work well under pressure. Be positive, personable and a real team player who can adapt in a fast-paced environment to ensure business continuity and delivery of business objectives.
Job Types: Full-time, Permanent

Benefits:

Company pension Employee discount Free parking Life insurance On-site parking
Ability to commute/relocate:

Leek ST13 7QF: reliably commute or plan to relocate before starting work (required)
Education:

GCSE or equivalent (preferred)
Experience:

Customer service: 1 year (preferred)
Work Location: In person