Job Description

The Role

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Customer Services Adviser

Dependant on experience: Up to 28,000

Full Time position

Permanent Contract

Location: Linen Green, Dungannon (office based)

Insert Days and Hours as appropriate: Monday - Friday 9am-5pm (No Weekends)

An exciting opportunity has now arisen within the Dungannon & Cookstown Agency.

Introduction to NFU Mutual

NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK's largest rural insurer, with an agency network of over 250 local offices.

About the Agency

As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.

About the role:

As a Customer Support Adviser you'll be the backbone of the team in our Dungannon office where you'll deliver the best possible customer service to new and existing customers. This is a truly varied role where you'll have the opportunity to focus on your own continuous development.



We're a team that puts our customers at the heart of everything we do. It's what we've built our reputation on and as a Customer Support Adviser you'll focus on bringing your personality to the role and establishing long term, effective relationships with new and existing customers. We're all about warm personalities, quality conversations and a customer-first attitude, so you'll be fully trained before promoting and selling NFU Mutual products and services that meet our customer's needs.



As part of our thriving and vibrant team, you'll handle a wide range of customer queries within the agency. Your day-to-day tasks will include reviewing and amending policies, managing correspondence, processing renewals as well as providing quotations. You will also Identify and initiate cross-selling opportunities and activities to new and existing customers & obtain customer appointments for our Financial Advisor - all whilst building long-lasting customer relationships.



We'll provide everything you need to develop your knowledge and skills to ensure you provide the best possible service to our customers when discussing NFU Mutual products and services professionally and compliantly.



Always delivering a consistently good experience to customers, you'll meet the requirements and standards of NFU Mutual, the Training and Competence Scheme and our regulators.

About you

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We are looking for a highly organised, self-motivated and enthusiastic individual who is a team player and up for the challenge of being part of a busy team. To join our team, you will:

Be willing to lean and be enthusiastic. Be confident and effective communicator, both written and verbal. Be able to problem solve, use own initiative and judgement. Be able to manage and prioritise workloads effectively. Be flexible adaptable, and open to new ideas. Have Strong IT Skills.

The Candidate must hold:

5 GCSE'S including English and Maths at grade C or above. Please clearly state all individual qualifications on your CV.

Working Knowledge of Microsoft Office Packages

Existing sales experience in an office environment is desirable

Our commitment to you:

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits Including:

Salary up to 28,000 per annum (depending on experience) Company Pension On site free car parking 22 days annual leave + bank holidays Refer a Friend 500 bonus scheme. Membership plus card which gives saving of up to 50% to be enjoyed at venues across Northern Ireland


To apply please email your CV to wendy_kerr2@nfumutual.co.uk or call 028 87725973 for more information. We are Equal Opportunities Employer.

Closing date : Friday 29th August 2025.

Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.