Job Description

The role

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NFU Mutuals Agencies in Strathaven and Lanark are currently recruiting for a Customer Services Adviser to be based in our Lanark office.

Salary: 25,000

This is a full time, standard office hours, five days a week.

Flexible working will be considered after a period of initial training and free car parking is provided

Introduction to NFU Mutual

NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK's largest rural insurer, with an agency network of over 250 local offices.

About the Agency

As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for



As a Customer Services Adviser within our offices, you'll play a key role in the success of an expanding local business, ensuring the office runs like clockwork and our customers are always happy. Providing exceptional customer service, you'll handle enquiries, paperwork and sales tasks, with a 'can-do' proactive enthusiasm.



The chances are, you'll have already worked in a similar role, so will be no stranger to applying an excellent telephone manner and a flexible, people-orientated approach to everything you do. Above all though, you'll relish the challenge of being part of a truly customer-focused, ambitious team. In return, you can expect full training in a friendly and supportive environment. Longer term, we also can offer career progression.



We offer free onsite parking.



For further information, please contact angela_kearney@nfumutual.co.uk

Closing Date: 1st August 2025.

Please note that you'll be employed by an Agent of NFU Mutual and not by NFU Mutual directly.