Job Description

Job Advert


Mayflex is looking towards a bright future as a growing part of Sonepar, an independent family-owned company with global market leadership (46,000 people, and group sales of 32.5 billion euros) in B-to-B distribution of electrical products, solutions and related services.



If you are looking for a company that has a long-term vision and cares about its people and the planet, then you are looking for Sonepar which spans 44 countries and is constantly striving to create stimulating opportunities for the future.



Mayflex and Sonepar both believe passionately in the idea of sharing success. That is why we want you to join and contribute to a team that is constantly striving to be La Reference.

#

?

What You'll Be Doing

We are looking for a Customer Services Advisor on a Temp to Perm basis. You will be responsible for delivering high quality post-sales support to all Mayflex internal and external customers, both in the UK and European Markets. You will manage incidents and take responsibility for the resolution of post sales queries, ranging from but not limited to incorrect/delayed shipments to updates on deliveries and ETA's. A large portion of the role will be liaising with customers both locally and internationally as well as our logistic partners, in order to ensure a swift and professional resolution for our customers.



Working as part of the Customer Services team, you will:



Logs all customer telephone / email queries Update our ERP System with concise notes / actions Process and action replacement orders Arranges the return of incorrect / damaged / faulty items Applies coding lines to each incident Assist in tracking of orders with logistic partners Works towards the reduction of open incidents Processes email queries from internal and external customers At all times communicating professionally and efficiently to our customers


Success in this role relies on a good knowledge of Mayflex business, products and services coupled with the ability to make informed commercial decisions based on customer history. A courteous telephone manner and a flexible yet assertive approach when dealing with customer queries and requests are also key to successful performance. In this role, the Customer Service Advisor is required to interact regularly with both internal and external customers. The ability to defuse negative situations by adopting a calm and structured approach when solving problems and resolving customer issues are also important capabilities in this job. It is critical that all issues are actioned in a timely and efficient manner.

#

What You Need to Bring to Mayflex

Customer Service background Knowledge of Export Rules and Regulations is desirable Proven track record of successfully resolving customer queries in a B2B environment would be advantageous Experience in a similar industry or distribution background preferred Customer Service - best practice telephone techniques Basic negotiation techniques IT literate Touch typing / key board skills
#

What Mayflex Can Offer You

Hybrid working model, spending more time together than apart 25 days holiday a year with the ability to flex up to 5 days The option of a healthcare cash plan and group life assurance Auto-enrolment in our pension scheme 5% employer contributions Paid time off for our Volunteering scheme Employee Discounts Portal Access to a 24/7 Employee Assistance Programme Payroll Giving options with Company Contributions Cycle to work Scheme Wellbeing support including App and Hub Enhanced Maternity/Paternity Leave Long Service Awards and value-based awards Recruitment referral bonuses Gym membership discounts Regular appraisals and development plan Continuous online and instructor led training & development. Sonepar Share Scheme Opportunities to grow your career with us

Our Promise

Mayflex are committed to embedding diversity and inclusion across the whole organisation, a place where we can all be ourselves.



We use Blind CVs as part of our recruitment process. We're GEISS accredited. We're a registered Member of Inclusive Employers. We have internal focus groups on Mental Health, Menopause, D&I and more. We're proud to publish our diversity aims and figures so everyone can see our great work!
We aim for an inclusive work environment where everyone can reach their full potential. If you require any adjustments to our recruitment process, please let us know as part of your application.

Are you ready to make a

difference

?