Job Description

Salary

29,148 - 31,794

Contractual hours

37

Basis

Full time

Region

Dorking

Date posted

15/09/2025

Job reference

MVDC00050

About the role

Working as part of our

friendly

and

supportive

Customer Services team, you will be

handling inbound calls

from residents, businesses and visitors

resolving

as many as possible at

first point of contact

. Duties also include handling enquiries received via email and through our online forms, occasional face to face duties at our reception and other administrative tasks as required.

Our busy environment means that you will have a great opportunity to

build

your

customer care skills

while also finding out more about the wide range of services offered by Mole Valley District Council.

What are we looking for from you?

You will have

some previous customer service experience

such as

retail

,

call centre

or

hospitality

,

full training will be given in the call centre environment we work in.

The role also involves some

administration

, so

great attention to detail

and

accuracy

is

essential.

Other skills we need include:

A friendly and professional manner Strong communication and empathy skills, with the ability to use a range of communication styles, including listening and questioning, to provide a personal approach Someone who enjoys working and learning with others around them to deliver great customer service The ability to understand and coach customers on our digital platforms A positive, can-do attitude with the ability to have difficult conversations and overcome objections The ability to remain calm under pressure A good standard of IT literacy and the ability to update in-house systems and spreadsheets Excellent timekeeping


You will need at least one A Level grade A - D, BTEC grade Distinction - Pass, or equivalent experience and a minimum of five GCSE's grade 9-4 / A to C, or equivalent including Maths and English to apply.A comprehensive and supportive induction programme to ensure confidence and competence 24 days annual leave, rising 1 day a year to a maximum of 28 days a year plus bank holidays Excellent pension scheme including employer's contribution of 15% The ability to earn Time Off In Lieu (TOIL) Mental health first aiders for staff Employee assistance programme Paid e-learning and training Annual salary increase (subject to performance) up to maximum of scale Free car parking at Pippbrook offices Discounts for local businesses Friendly office environment just a short walk to Meadowbank Park or Dorking High Street and close to the train stations

Further info

This role is office based at Pippbrook, Dorking RH4 1SJ

For an informal chat about the role, please contact Rozena Tandy or Francesca Lancaster on 01306 885001. Alternatively, you can contact HR.

Closing date for applicants:

10am on 2 October 2025

Telephone interview dates:

8 or 9 October 2025

In person interview dates:

21 or 22 October 2025

How to apply

Click Apply Online and send us your up to date CV.

"Celebrating Diversity & Inclusion for all"