Job Description

Who we are

We are the UK's leading manufacturer of accessible bathrooms and kitchens for people with reduced mobility; we enable people to live more independently in their own homes. As an organisation with over 32 years' experience, we are passionate about supporting independent living with superior quality products which are practical, future-proof, beautifully designed and stylish, whilst improving quality of life.

How will you contribute to our team?

We have a fantastic opportunity to join a supportive and friendly Customer Services team consisting of approximately 29 members of staff who act as the first point of contact for our customers. You will work as part of a smaller team of 6-7 colleagues, responsible for supporting a designated business region; managing inbound calls, quotation requests, orders and guiding your key customers to ensure they are buying the right products to meet their order requirements.



We are the UK's leading manufacturer of accessible bathrooms and kitchens for people with reduced mobility; we enable people to live more independently in their own homes. As an organisation with over 25 years' experience, we are passionate about supporting independent living with superior quality products which are practical, future-proof, beautifully designed and stylish, whilst improving quality of life.



The successful candidate will be responsible for taking ownership of the customer journey and maximising opportunities for business growth through strong customer service. You will enjoy variety, being busy and working as part of a close-knit team.



The role is fast paced, working between 9am - 5pm Monday to Friday.

Salary

25,365.70 gross per annum.

What benefits can we offer you?

Hybrid work patterns - 60% office, 40% home based (where nature of role permits this is possible) Auto enrolment pension scheme 25 days of annual leave plus bank holidays (entitlement increases with length of service) Employee Assistance Programme Counselling service Life Assurance scheme Free, on site parking Occupational maternity, paternity and adoption leave Occupational sick leave (after probation period) Discounted gym membership Bereavement and probate helpline Virtual GP and second medical opinion service My Rewards wellbeing platform My Rewards discounted shopping platform Cycle to Work scheme

Agencies

Please respect that at this current time, we wish to try and recruit directly from the market rather than engage support from an agency.



We will contact the existing agencies that we already work with should we not make a successful appointment.



AKW is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.



To view our Privacy Notice please visit www.akw-ltd.co.uk.