Job Description

Overview of role
xf0x9fx93x8d Location: Liverpool, Merseyside
xf0x9fx92xb0 Salary: Starting at 325,750 per annum rising to 327,810 per annum after traing of multiple businesses.
xf0x9fx8fxa2 Hybrid Working: On average 2 days in the office per week (following training and subject to business requirements)
xf0x9fx93x86 Permanent
We are seeking a proactive and detail-oriented Customer Service Advisor to work within out Customer Services team. Our Advisors are responsible for the day to day running of all transactional activities within Customer Service and Order Processing across multiple business units within ABF.
The Customer Services department is open 364 days of the year and you will be working 5 days out of 7, covering weekends and bank holidays on a rotation.
xe2x9cxa8 Why Join Us?
We believe in rewarding our employees and providing a supportive work environment. Here's what you'll get:
xe2x9cx85 Competitive Benefits Package including:
Competitive Salary - Starting at 325,750pa
xf0x9fx8cxb4 Generous Leave - 25 days holiday + bank holidays
xf0x9fx9ax97 Free Onsite Parking
xf0x9fx92x99 Employee Assistance Programme
xf0x9fxa9xba Healthcare Scheme
xf0x9fx8cx9f Holiday Purchase Scheme
xf0x9fx92xb0 Pension Scheme
xf0x9fx9bx92 Onsite Shop
xf0x9fx91x93 Eyecare Vouchers
xf0x9fx9axb4 Cycle to Work Scheme
xf0x9fx8fx86 Loyal Service Awards
xf0x9fx91xa5 Employee Referral Scheme
xf0x9fx8dx95 Discounts on groceries, holidays and more!
Key Accountabilities
As a Customer Service Advisor you key responsibilities will include:
xefxb8x8f Be proactive in resolution of any queries.
xefxb8x8f Analyse key trends and make recommendations to implement long term solutions.
xefxb8x8f React and reprioritise tasks to adapt to changes in circumstances.
xefxb8x8f Manage complex processes to achieve crucial deadlines.
xefxb8x8f Develop and maintain effective professional relationships with Key Stakeholders.
xefxb8x8f Deliver professional and exceptional levels of Customer Service.
xefxb8x8f Be responsible for adhering to process guidelines.
xefxb8x8f Ensure all aspects of administration is accurate and complete in a timely manner.
The Right Person
We're seeking a detail-oriented and proactive individual:
xefxb8x8f Be able to work well under pressure in a fast-paced environment.
xefxb8x8f Excellent computer skills; confident in navigating around multiple systems; proficient in Word, Excel, and Outlook.
xefxb8x8f Good analytical and problem-solving capability.
xefxb8x8f High levels of written and verbal communication skills.
xefxb8x8f Well organised, with ability to multitask.
xefxb8x8f Strong Team ethic. '