Customer Services Advisor Job in Infront

Customer Services Advisor

Mark Cross, ENG, GB, United Kingdom

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Job Description

We are seeking a highly skilled and customer-focused Customer Services Advisor to join our team. As a Customer Services Advisor, you will be the primary point of contact for our customers, providing exceptional service and support via phone, email, and other channels. Your goal will be to resolve customer inquiries and issues efficiently and effectively, ensuring a positive customer experience.

Key Responsibilities:

- Respond to customer inquiries and concerns via phone, email, and other channels in a timely and professional manner

- Provide accurate and helpful information about our products and services

- Resolve customer complaints and issues in a fair and courteous manner

- Document customer interactions and maintain accurate records

- Collaborate with internal teams to resolve complex customer issues

- Continuously improve knowledge and skills to provide excellent customer service

Requirements:

- Excellent communication and interpersonal skills

- Strong problem-solving and conflict resolution skills

- Ability to work in a fast-paced environment and prioritize multiple tasks

- Proficiency in customer service software and technology

- High school diploma or equivalent required; degree in a related field preferred

What We Offer:

- Competitive salary and benefits package

- Opportunities for career growth and development

- Collaborative and dynamic work environment

- Recognition and rewards for outstanding performance

Job Type: Full-time

Pay: 25.00-30.00 per hour

Work Location: In person

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