Job Description

The role

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Customer Services Advisor

Salary: Competitive (dependent on experience)

Job Type: Full-Time, Permanent

Location: Market Bosworth, Nuneaton, CV13 0LJ

Hours: Monday - Friday, 9 AM - 5 PM

Join Our Team at NFU Mutual Market Bosworth

About NFU Mutual

NFU Mutual has been providing high-quality insurance services for over 110 years. We offer a broad range of products, including general insurance, life cover, pensions, and investments. As a mutual organisation, our priority is our customers - delivering excellent service and supporting them when they need us most. We are a top ten UK insurance company and the country's largest rural insurer, with a trusted network of over 250 local offices.

About Our Agency

As a local agency of NFU Mutual, we take pride in delivering a personal, first-class service to both new and existing customers. Our values are built on honesty, integrity, and trust, ensuring we maintain strong, long-term relationships. Our team is dedicated to providing exceptional customer support and upholding NFU Mutual's renowned reputation for outstanding service.



We have an exciting opportunity for a proactive and customer-focused individual to join our growing team. As a Customer Services Advisor, you'll play a vital role in ensuring our office runs efficiently while delivering top-tier service to our customers. Your key responsibilities will include:

Handling customer enquiries professionally and efficiently. Processing insurance policy changes with a proactive, solution-driven approach. Building and maintaining strong customer relationships. Supporting the team in achieving business objectives. Ensuring a seamless customer experience with a high level of attention to detail.


In return, we offer full training in a supportive and friendly environment, helping you develop the skills needed to thrive in your role.

What We're Looking For

We're seeking an enthusiastic, customer-focused individual who is eager to learn and grow. The ideal candidate will have:

Strong communication and interpersonal skills. A proactive, problem-solving mindset and the ability to work independently. A passion for delivering outstanding customer service. Previous experience in the insurance or financial sector (preferred but not essential). IT proficiency, with experience using Customer Relationship Management (CRM) systems as an advantage. Minimum GCSE Grade C (or equivalent) in Maths and English.

What We Offer

We provide a professional yet friendly and supportive working environment, where your contribution is valued. In return for your hard work and dedication, we offer:

21 days' annual leave plus bank holidays. Free onsite parking. Comprehensive training and development in both technical knowledge and customer service skills. A positive, team-oriented culture where your growth and success are encouraged.

Ready to Join Us?

If you're a people person with a passion for customer service and want to be part of a friendly and ambitious team, we'd love to hear from you. Apply today and take the next step in your career with NFU Mutual Market Bosworth!



Please apply in writing with CV and covering letter to: emma_hulme@nfumutual.co.uk

Closing date for all applications 31st January 2026.

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Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.