Job Description

About The Role

Customer Services Advisor - Maternity Cover

Location:

TCFM Head Office

Working Hours:

Full-time (Fixed-Term Contract - Maternity Cover)

Salary:

24,570 per annum

Department:

Business Support

Reporting to:

Business Support Team Leader

Overview

We're looking for an organised, proactive, and people-focused

Customer Services Advisor

to join our Business Support team on a

maternity cover contract

at TCFM's Head Office.



This is a varied and fast-paced role that plays a vital part in helping our operational teams run smoothly. You'll be a first point of contact for internal colleagues and external customers -- resolving queries, coordinating key processes, and helping us deliver exceptional support across the business.

Key Responsibilities

Respond to a wide range of internal and external queries, providing timely and effective resolutions Support operations with administrative tasks, workforce planning, and report coordination Communicate across departments to ensure effective service delivery and issue resolution Book meetings, travel, accommodation, and manage shared workspaces Handle internal stock ordering and confirm deliveries Maintain holiday calendars for the support team and take 1st line support calls Assist with helpdesk functions and project support as required Carry out general administrative duties and ad-hoc office support tasks

What We're Looking For

Previous experience in customer service or a general business support role Confident using IT systems and analysing basic data Excellent attention to detail and organisational skills Strong communication and relationship-building abilities A calm, positive attitude and the ability to work under pressure Flexible and team-orientated approach to problem-solving

About Us

Why Join TCFM?

At

TCFM

, we're proud of our people-first culture. Whether you're resolving a query or helping keep our operations on track, you'll be a valued part of a national facilities management team that thrives on collaboration and service excellence.

Apply Today

If you're ready to take on a

maternity cover role

that's all about communication, organisation, and making a difference -- we'd love to hear from you.

Apply now and bring your support skills to the heart of TCFM.

Start Time & End Time

08:00 till 16:30 or 08:30 till 17:00 - Monday to Friday