Job Description

About The Role


Customer Services Advisor - Maternity Cover
Location: TCFM Head Office
Working Hours: Full-time (Fixed-Term Contract - Maternity Cover)
Salary: 24,570 per annum
Department: Business Support
Reporting to: Business Support Team Leader


Overview


We're looking for an organised, proactive, and people-focused Customer Services Advisor to join our Business Support team on a maternity cover contract at TCFM's Head Office.


This is a varied and fast-paced role that plays a vital part in helping our operational teams run smoothly. You'll be a first point of contact for internal colleagues and external customers -- resolving queries, coordinating key processes, and helping us deliver exceptional support across the business.


Key Responsibilities


Respond to a wide range of internal and external queries, providing timely and effective resolutions
Support operations with administrative tasks, workforce planning, and report coordination
Communicate across departments to ensure effective service delivery and issue resolution
Book meetings, travel, accommodation, and manage shared workspaces
Handle internal stock ordering and confirm deliveries
Maintain holiday calendars for the support team and take 1st line support calls
Assist with helpdesk functions and project support as required
Carry out general administrative duties and ad-hoc office support tasks


What We're Looking For


Previous experience in customer service or a general business support role
Confident using IT systems and analysing basic data
Excellent attention to detail and organisational skills
Strong communication and relationship-building abilities
A calm, positive attitude and the ability to work under pressure
Flexible and team-orientated approach to problem-solving
About Us


Why Join TCFM?


At TCFM, we're proud of our people-first culture. Whether you're resolving a query or helping keep our operations on track, you'll be a valued part of a national facilities management team that thrives on collaboration and service excellence.


Apply Today


If you're ready to take on a maternity cover role that's all about communication, organisation, and making a difference -- we'd love to hear from you.
Apply now and bring your support skills to the heart of TCFM.