Job Description

About the Role

We are seeking an organised and customer-focused

Customer Services Advisor (Admin & Clerical, Grade 3)

to join our team. This role is key to ensuring that customers receive an excellent standard of service, while supporting a range of administrative and clerical functions. The successful candidate will provide front-line advice, handle enquiries, and carry out essential office tasks to ensure smooth and efficient service delivery.

Key Responsibilities

Provide professional customer service by handling enquiries via telephone, email, and face-to-face. Accurately record information, process requests, and update systems in line with procedures. Carry out a range of administrative and clerical duties including filing, scanning, and data entry. Support colleagues and managers with documentation, correspondence, and general office duties. Ensure customer interactions are dealt with in a timely and courteous manner. Escalate complex or unresolved issues to senior staff where appropriate. Work collaboratively with team members to achieve service standards and targets. Maintain confidentiality and adhere to data protection regulations at all times.

Ideal Candidate Profile

Essential Skills & Experience:

Previous experience in a customer service or administrative role. Strong IT skills with proficiency in Microsoft Office and data entry. Excellent communication skills, both verbal and written. Ability to manage workloads effectively and prioritise tasks. Attention to detail and accuracy in all record-keeping. Commitment to delivering excellent customer service.
Desirable:

Experience working in a public service or call centre environment. Knowledge of CRM systems or case management software. Ability to adapt quickly to changing priorities and service demands.

Pre-Employment Requirements

Proof of Right to Work in the UK. Satisfactory employment references.

Why Join?

Opportunity to develop strong administration and customer service skills. Be part of a supportive and collaborative working environment. Structured working hours and clear progression opportunities.

How to Apply

If you are a

qualified and motivated individual with strong customer service and admin skills

, click

'Apply Now'

on this job advert

OR

Send your CV directly to:

adarsh.thomas@centurionstaunch.co.uk

Privacy Assurance

We take your privacy seriously and are committed to protecting your personal data. All information provided during the application process will be managed in strict accordance with GDPR regulations.

Reference ID:

OR13900

Job Types: Full-time, Temporary, Fixed term contract
Contract length: 10 weeks

Pay: 13.69 per hour

Expected hours: 37 per week