Customer Services Advisor Job in Monmouthshire Housing Association

Customer Services Advisor

Pontypool, WLS, GB, United Kingdom

https://www.mncjobs.co.uk/company/monmouthshire-housing-association

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Job Description

We are looking for a friendly, proactive and professional Customer Service Advisor to join our busy team on the front line.

You will be the first point of contact for our tenants, providing support, resolving queries and making a real difference in people's lives every day.

You will have excellent communication and problem-solving skills, a positive and proactive attitude, and experience in a fast-paced, multi-platform customer service environment.

If you are ready to be part of a team that is committed to consistent excellence in service, we would love to hear from you!

Base:

Hybrid working - Office and Home

Hours:

14.8 per week (2 days incl Friday)

Closing date:

23rd November 2025

Shortlisting date:

24th November2025

Interview Date:

27th November 2025

Please note CVs are not accepted.

All of our positions are open to flexible working subject to application through our Flexible Working Policy.

We reserve the right to close this vacancy at any time and we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.

Job Types: Part-time, Permanent

Pay: 27,556.00-29,006.00 per year

Expected hours: 14.8 per week

Benefits:

Additional leave Company events Company pension Cycle to work scheme Enhanced maternity leave Enhanced paternity leave Free parking Health & wellbeing programme On-site parking Paid volunteer time Work from home
Work Location: In person

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