Job Description

Customer Services Advisor (29,631 full-time salary, 37 hours per week, fixed-term 12 months)

Job Role

We need people who enjoy communicating with others whether via the phone, email, web or social media. You will need to be confident using the latest technology and will also like to problem solve and be happy to 'go the extra mile' for our customers.


You will have a positive attitude, excellent communication and customer service skills, and be committed to always doing the best for the customer. You need to be self-motivated and able to thrive and maintain quality results in a busy environment.

About Us

At West Kent we're passionate about the role a housing association can play in society and believe the values of an organisation are what makes it special. Our

vision

is to deliver places to live and space to grow for our current and future residents.


Our

values

guide us to how we do things

from delivering on our promises

, working with

honesty

,

integrity

, and

flexibility,

showing

compassion

and

self-awareness,

as well as a commitment to

learning

and equally important

working hard and having fun

.

Benefits

We offer a great package - generous pension and life cover, health cash plan, flexible leave package which includes an additional three days leave for our Christmas closure, paid time off to volunteer and an annual grant to support your wellbeing. Please see our website for more details about our benefits package.

Location Details

The role will be based in our Sevenoaks Office, however we offer a flexible approach to hybrid working.

Hours

37 hours per week, 8.45am to 5.15pm Monday to Thursday and 9am to 5pm on Friday.

Application Information

We will only consider applications submitted with a full CV and completed supporting statement.


You can access the full job description on our website.


For an informal discussion please call 01732 749400 and ask to speak to Paige Thurston or Kelly Smith (Customer Services Team Leaders).


Previous applicants need not apply.

Advert Closing Date: 8am on 18 October 2025

Interview Date: 28 and 29 October 2025