Job Description

Description

Are you friendly, organised, and passionate about helping people?




The Parish of St Helier is looking for a dedicated

Customer Services Advisor

to join our front-of-house team, providing a welcoming and efficient service to parishioners and visitors.

Key Responsibilities

As a Customer Services Advisor, your role will include:

Key Responsibilities

Act as the first point of contact for all public enquiries, in person, by phone, and via email. Process payments and issue licences, permits, and other parish documentation. Provide accurate information and guidance on parish services and procedures. Maintain a professional and courteous approach at all times. Support the smooth running of Parish Assembly meetings and other events, which may occasionally require attendance outside normal working hours.

Parish-wide responsibilities

Participate in the development of health and safety plans Champion the objective 'to meet our customers' needs and expectations' across all Parish activities Engendering a reciprocal positive, supportive culture, where staff and stakeholders are engaged.

Skills, Knowledge and Expertise

Education, Training and Qualifications

Good general education with a minimum of five GCSEs or the equivalent including Maths, English and preferably one other relevant language.

Skills and Knowledge

Possess a qualification, or a strong understanding of Microsoft Office Packages Previous experience of working within a customer focused environment. Excellent written and oral communication skills Excellent customer care skills.

Experience

A good general knowledge of the workings of the Parish of St Helier. An administration background is essential.

Abilities

Excellent communication and interpersonal skills. A strong sense of customer care and attention to detail. Comfortable handling payments and working with administrative systems. Able to work well as part of a team in a busy environment. Flexible and willing to support parish events when needed.

Benefits

Pension

From the date that they start employment, anyone employed on a permanent basis with the Parish of St Helier will join the career average pension scheme, also called the Public Employees Pension Scheme ('PEPS').

The PEPS is a funded scheme, where the employees; and employers; contributions are invested to help provide benefits in future years. For all new employees 7.75% is deducted from your wage and 16% is paid by the Parish.

Learning and Development

We provide access to an extensive accredited eLearning package as well as opportunities to study for role specific qualifications through our HR department.

Holidays

23 days holiday per annum (*plus bank holidays) increasing with service.

About Parish of St Helier

The Parish of St Helier is the largest of twelve parishes in Jersey, providing a range of municipal and other services across the capital of Jersey and the Parish. The Parish works with the Island's Government, other parishes, and the voluntary and community sector, as well as private sector organisations. The Parish delivers services through two main operating divisions, employing over 200 staff and a wide range of honorary and volunteer roles.