Job Description

Customer Services and Order Management Operative

About Us

Gas Direct Cymru is a trusted cylinder gas supplier, dedicated to delivering excellent service to our Customers across Wales. With our Head Office in Pwllheli, a Cylinder Filling Plant in Caernarfon and three other Sales Centres we strive to provide the best possible service and products to our Customers. As we continue to grow we are looking for a passionate and reliable individual to join our Customer Services and Order Management Team in Pwllheli.

The Role

As a Customer Services and Order Management Operative, you will be at the heart of our day-to-day operations, ensuring our Customers receive prompt, friendly, and efficient service.

Key Responsibilities

? Handling inbound and outbound calls with professionalism

? Processing Customer orders, failed deliveries and holdstock accurately and efficiently

? Responding to email enquiries in a timely manner

? Resolving Customer queries and disputes with care and diligence

? Liaising with depots and internal departments to ensure seamless service

? Maintaining accurate records and updating systems

What We're Looking For

? Essential:

? A genuine passion for delivering outstanding customer service

? Confidence in handling a range of customer interactions

? Strong ICT, numeracy, and communication skills (both written and verbal)

? Ability to work under pressure, independently and as part of a Team

? Target-driven and dynamic with strong attention to detail

? A diligent, positive, and proactive attitude

? Experience in a customer-facing or Accounts Administration role

Benefits

? 22 days Annual Leave (rising to 25 days with service) plus Public Holidays

? Discretionary Company Bonus Scheme (based on business results)

? Company Pension scheme

? Cycle to Work scheme

? Health and Wellbeing programme

? Sick pay (subject to length of service)

? Free On-site parking

Join Us

If you're looking for a rewarding career where you can make a real impact in a friendly, Team driven, Customer focused, and growing Company, we'd love to hear from you.

? Location: Pwllheli (Predominantly Office Based)

? Salary: 12.85 - 13.30 per hour (Commensurate to experience)

? Full Time - Permanent - 35 Hours per week

? Monday to Friday - 9:00 - 5:00 ( 1hour lunch break)

? Full on the job training will be given

Job Types: Full-time, Permanent

Pay: 12.85-13.30 per hour

Expected hours: 35 per week

Additional pay:

Bonus scheme
Benefits:

Company pension Cycle to work scheme Free flu jabs Free parking Health & wellbeing programme On-site parking Sick pay
Schedule:

Day shift Monday to Friday
Work Location: In person