Job Description

Company Overview

Harewood International is a family-owned business that has been a leader in the sourcing and supply chain industry since 1969. We pride ourselves on our ability to provide unique designs and products tailored to our customers' specifications.

Summary

We are seeking a Customer Service Representative based in Great Britain to join our dedicated team. In this role, you will play a vital part in ensuring customer satisfaction by providing exceptional service and support, contributing directly to our mission of delivering quality products.

Responsibilities

Respond to customer inquiries via phone and email with professionalism and courtesy. Maintain accurate records of customer interactions and transactions. Collaborate with team members to resolve customer issues efficiently. Achieve monthly sales targets and contact allocated customers with new product information and offers . Target existing customers and develop new customers from lead generation lists. Promote a positive company image through excellent service. Process sales orders using sage accounting software . Prepare and fill out new line forms for online listings on various platforms Use Linnworks software to process orders Use Virtualstock software to process orders

Qualifications

Proven experience in a customer service role or similar position. Proven experience in the Homeware , Hardware , DIY and Garden industry helpful but not essential . Familiarity with virtualstock , linnworks and sage software helpful but not essential . Excellent interpersonal skills with the ability to build rapport with customers. Ability to handle challenging situations calmly and effectively. Strong organizational skills with attention to detail.

Call-To-Action

If you are passionate about delivering outstanding customer experiences and want to be part of a family-oriented company that values your contributions, we invite you to apply today!

Job Types: Full-time, Part-time, Permanent, Temporary, Apprenticeship, Graduate

Pay: 7.55-15.00 per hour

Expected hours: No less than 40 per week

Benefits:

Employee discount Free parking On-site parking Store discount
Work Location: In person

Application deadline: 29/08/2025
Expected start date: 25/08/2025