As a retail assistant in The Snug, you will be responsible for greeting customers and providing them with an excellent, welcoming shopping experience. You will offer product information, advice, and support, assist with queries, and process payments.
You will play an essential role in the success of The Snug by ensuring that customers are educated about the products they are buying, are satisfied with their purchases, and have a positive impression of the company. The role reports to the shop manager and whilst selling and processing orders is a key responsibility, the role often includes inventory management, sales promotions, and other administrative duties.
You will make an important contribution to the day-to-day operations of the business and ensuring it runs smoothly. You play a key role in helping customers choose the best products for their specific tastes and be confident in promoting and upselling products to increase sales and customer satisfaction.
Main duties and responsibilities:
Greet customers and provide a warm welcome to the store.
Assisting customers to help them find the products they are looking for whilst providing expert advice on the different types of whisky, their characteristics, and the production processes that make them unique.
Building relationships with customers and engaging them in conversation to understand their needs and preferences.
Promoting and using brand knowledge to recommend products and introduce upselling opportunities to increase sales and customer satisfaction.
Handling customer queries in a professional and courteous manner.
Ensuring the store is well-stocked and that products are displayed attractively and in a clean and organised way. Ensuring stock is replenished and inventory is accurately recorded.
Processing sales and both card and cash payment transactions accurately and efficiently.
Collaborating with team members to achieve sales targets and ensure the smooth operation of the store.
Skills and experience
Experience in retail sales or customer service is desirable for this role, as are excellent customer service and interpersonal skills. A passion for Scotch Whisky combined with the ability to handle financial transactions and work effectively in a team environment are also important.
Essential:
Excellent customer service skills and the ability to engage with customers, understand their needs, and provide product recommendations and advice.
Strong communication, rapport building and interpersonal skills to enable you to deal effectively with customers and team members, both verbally and in writing.
Ability to work well independently and in a team environment, collaborate with colleagues who might be working different shift patterns, and support each other to achieve sales targets and ensure the smooth operation of the store.
Good numerical skills and attention to detail, handling financial transactions accurately and efficiently.
Knowledge and experience of using Microsoft Office products.
Flexible and willing to work weekends, evenings, and holidays as required. As well as the ability to multitask and prioritise tasks effectively, especially during busy periods.
The physical stamina to stand for long periods, lift and move heavy objects
Desirable
Ability to handle EPOS system
Knowledge of the whisky industry and our products
Stock management skills, including stock rotation, transferal, replenishment, and display.
Training will be provided.
Job Types: Full-time, Part-time
Pay: 12.60 per hour
Benefits:
Company events
Company pension
Employee discount
On-site parking
Schedule:
Monday to Friday
Weekend availability
Work Location: In person