Job Description

Carmel Jane Photography are one of the UK's leading school photographers, leading the way in best-in-class school photography, headshot photography and dance photography, with a state of the art studio set in the countryside between Brentwood and Chelmsford in Essex.

We are seeking a Customer Services Assistant to join our dedicated team, working Monday to Friday from 8.30am to 5pm, Term time only.

If you are passionate about delivering excellent customer service, looking for a new challenge, have strong communication skills, thrive in a fast-paced environment, and enjoy helping others, we want to hear from you!

About the Role

As a Customer Services Assistant, you will be the first point of contact for our customers, providing fast, efficient, and polite responses via phone, email, or contact forms. You'll play a key role in ensuring customer satisfaction by resolving enquiries, offering product advice, and supporting customers through every stage of their journey with us.

What You'll Do

Be an ambassador for Carmel Jane Photography, representing our values and commitment to customer care Answer incoming calls promptly and manage overflow calls for schools and dance studios Assess customer needs and resolve enquiries efficiently and politely, keeping customers updated on progress Support customers with online orders, refunds, and partial refunds to bring swift resolution to issues Provide product advice, quotations, and assistance with bookings, using our internal systems Accurately record customer enquiries and actions for future reference Liaise with schools, dance studios, and production teams to ensure smooth order processing Assist with packing, postage, and tracking of orders Escalate complex enquiries and help identify potential issues before they arise Support the Customer Service team with ongoing quality checks, feedback and other administrative tasks

What We're Looking For

Excellent interpersonal and communication skills, both written and verbal Ability to remain calm and reassuring in stressful situations Strong attention to detail and organisational skills Confident using computer systems and managing multiple tasks A proactive approach to problem-solving and teamwork

Why Join Us?

Friendly, supportive team environment Term time only position Opportunities for training and development Varied role with the chance to make a real difference to our customers
Job Type: Full-time

Pay: 20,000.00 per year

Benefits:

Casual dress Company events Company pension On-site parking
Schedule:

Monday to Friday
Work Location: In person