Job Description

About the Role

An opportunity has arisen for a full time Customer Service Assistant to join our team at Bibby Agriculture Ltd, based at Carmarthen, South Wales.

Working in a fast paced environment the successful candidate would be responsible for ensuring customer needs are met and exceeded in a professional and efficient manner to ensure the effective operation of the Customer Services function. Working closely with all colleagues to ensure appropriate support to the wider business is provided and actively promote the products and services offered by the company.

Working hours are 40 hours per week.

Responsibilities / Key Tasks

To be an active member of the Customer Services Team, participating and encouraging others in tasks and meetings, plus sharing information to improve team knowledge. Drive excellent service to customers (both internal and external) by understanding their needs, providing recommendations with integrity, and delivering first rate solutions, whilst taking account of costs and operating efficiency constraints. Prioritise and multitask to consistently achieve personal targets and consistently assist team members to achieve team success. Establish positive working relationships with all team members and adopt a proactive approach to taking on additional responsibilities to support other colleagues and functions across the business. Interact with external suppliers with product enquiries and coordinate purchase and sale agreements in a professional manner. Professionally deal with telephone enquiries including receiving and processing orders, informing any relevant issues that arise promptly to field sales colleagues or any other sectors of the business as deemed necessary, and being proactive in contacting customers via telephone in line with customer prediction procedures. Act on feedback from customers to improve customer service and use customer problems as opportunity to improve and adapt by informing the complaints division and all relevant colleagues. Adhere to Company and Group policies and procedures, including but not limited to those relating to Safety, Health and Environmental. Ensure all relevant legislation and approved codes of practice are adhered to in respect of ongoing compliance, including but not limited to UFAS & FIAS assurance schemes.

Skills/Experience Required

The successful Customer Service Coordinator will have excellent written and verbal communication skills, demonstrating patience and empathy whilst being proactive and a practical problem solver. You will be an active listener, take a genuine interest in helping others, whilst being be a highly organised individual and a confident IT user. A good level of competency in using IT systems including a working knowledge of Word, Excel and Outlook is also required.

Experience of working within an agriculture environment and using D365 or other customer ordering programs would be advantageous but it is not essential.

Welsh speaking is desirable.

If you are interested in this role please apply with a copy of your CV.

Job Types: Full-time, Permanent

Pay: 12.21 per hour

Expected hours: 37.5 per week

Work Location: In person