Job Description

At Eribe, we believe in giving everyone a warm Scottish welcome. Our Melrose showroom is at the heart of our brand experience - a place where customers can explore, browse, and fall in love with our knitwear. We're looking for a friendly, bubbly Customer Services Assistant to be the first face and voice our customers meet.

This is a role for someone who thrives on people interaction, enjoys variety in their day, and takes pride in being accurate and organised. If you come from a retail or hospitality background, this could be a wonderful next step.

What you'll be doing:

Greeting customers and visitors, creating a welcoming and professional first impression. Managing telephone reception and our main sales email inbox with warmth and efficiency. Supporting customers in our showroom as they browse and purchase - like a "mini shop" experience. Processing sales transactions (cash and card) accurately and securely, and supporting our stock controls Keeping the showroom looking its best, supporting customer appointments and tours. Providing admin support to our Sales & Marketing and HR teams.
About you:

Naturally bubbly, approachable, and customer-focused. Experience in retail, hospitality, or another people-centred role. Highly organised with great attention to detail. Confident using IT (Microsoft Office and Outlook). Reliable, flexible, and happy to juggle different tasks throughout the day.
Why join us?

Be part of a friendly, creative team where people matter. Enjoy a varied role at the heart of our showroom and customer experience. Work core hours of 10am-4pm, Monday to Friday, with flexibility for extended hours dependant on the person. Share in the story of a Scottish brand that blends tradition with innovation.
Job Types: Full-time, Part-time, Permanent

Pay: From 12.60 per hour

Expected hours: 30 - 37.5 per week

Benefits:

Additional leave Cycle to work scheme Flexitime Free parking
Work Location: In person