Job Description

Permanent
35 Hours per week
What are we looking for?
We are looking for a driven, flexible, and agile Customer Services Assistant who will work within our Customer Services Team on a permanent basis. As the first point of contact for customers, you will have excellent communication skills, be highly organised and have a keen eye for detail.
You will need to work well under pressure, be able to manage your own workload and take a proactive approach to resolving customer's enquiries, across our varied platforms.
You will join a high performing team who deliver an outstanding service to our customers.
For an informal discussion about the post please contact Abby Morgan, Customer Experience Manager
Equality, Diversity, and Inclusion-Different Together
At North Star, Equality, Diversity, and Inclusion are part of our DNA. Together, we continue to build a culture that encourages, supports, and celebrates difference. It fuels our innovation and connects us even closer to customers and communities.
We are keen to reflect the communities we serve and welcome applicants from a broad range of backgrounds and experience. We are committed to tackling issues of under representation in our staff team. As such we will guarantee an interview to any candidate who, has a disability, or considers themselves to be from an ethnic minority background and meets the essential criteria of the role.
We can provide all recruitment material in any format, this includes accepting written applications, as well as on line. We will also make any reasonable adjustments necessary to help candidates participate in our recruitment processes
What is good about working at North Star?
We are award winning, growing, and thriving as a business. We were the first Housing Association in England to be awarded The Investors in People Platinum standard and are proud to hold this accolade.
In 2024 and 2021 we were named UK Employer of the year in the Investors in People Platinum awards.
We are proud of what we have achieved, as its hard work. We do it because it makes North Star strong and ensures that we can do the very best for and with our customers.
We only employ exceptional people and invest significantly in the development of everyone. People are at the centre of the business, supported by a culture of relational leadership where everyone has a strong voice and influence.
Closing Date for Applications is 22nd February 2026
Interview Date: 2nd and 3rd March 2026
North Star operates across the North East and North Yorkshire. We build and manage 4,000 units of high-quality, affordable housing including specialist supported housing. We are committed to creating homes and building futures as well as investing in people at every level.
Polaris also called the "North Star" is a constant in the sky. It's more than just a single star; it's a natural beacon that's been used to navigate for centuries. It provides direction to those who are lost and without any other form of conventional navigation. Stars shine, and we look to them for guidance and inspiration. Our Organisation is full of North Star's'. Bright people who sparkle, achieving great things, and rising stars who shatter expectations, raise the bar, and are great to be around.
What is good about working at North Star?
We are growing, leading the way with new approaches, and thriving as a business. We were voted No 1 landlord in 2018 and No 2 in 2019 (24Housing) and were the first Housing Association in England to attain Investors in People Platinum standard, which we hold until 2023.
In 2020 we undertook our first Institute of Customer Service (ICS) benchmarking survey, customers told us we deliver an outstanding experience. Customers scored North Star 83/100, exceeding the UKCSI with specific praise for our reputation, ethics, experience, and competence of staff.
We are proud of what we have achieved, as it's hard work. We do it because it makes North Star strong and ensures that we can do the very best for and with our customers. Our approach keeps North Star strong and helps us to remain independent.
We only employ exceptional people and invest significantly in the development of everyone. People are at the centre of the business, supported by a culture of relational leadership where everyone has a strong voice and influence.
Endeavour House, St Marks Court, Thornaby
Stockton-on-Tees, TS17 6QN
Contact:

Skills Required