Job Description

Our Company

Our Company continues to expand our business, covering entrepreneurship, enterprise business, immigration, business consultation, and many more.

Our company would like to bring in a Customer Services Consultant. We provide training, guidance, and support, as well as the opportunity to experience the industry from the inside.

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Main responsibilities and requirements

Act as the first point of contact for client inquiries, providing timely and professional responses through phone, email or online channels. Guide clients through the relocation process. Maintain accurate client records and ensure confidentiality of sensitive information. Collaborate with internal teams to improve service delivery and provide feedback for platform development. Assist with preparation of client-facing documents, reports, and updates to ensure smooth service delivery.

Key skills

Excellent communication and interpersonal skills, with the ability to build trust and rapport with clients. Strong organisational skills and attention to detail, with the ability to manage multiple clients simultaneously. Ability to work independently and take initiative in a fast-paced environment. Proficiency in Microsoft Office and familiarity with online platforms/systems. Mandarin-speaking/writing language skills preferred.

Application

Please send us your CV via Indeed, and we will arrange online or in person interviews if we wish to pursue you as a candidate.
Job Types: Full-time, Permanent

Pay: 23,000.00-25,000.00 per year

Ability to commute/relocate:

Douglas IM1: reliably commute or plan to relocate before starting work (preferred)
Work authorisation:

United Kingdom (preferred)
Work Location: Hybrid remote in Douglas IM1