Job Description

Job Introduction

The Bereavement Services team are looking for a professional, empathetic and conscientious individual to join the successful team at Worcester Crematorium as

Customer Services Co-Ordinator.

This role is office based but will be working on a rota that covers chapel and attending duties.
Bereavement Services within Worcester City Council manages one crematorium and two cemeteries either side of the River Severn, managing on average 1500 cremations and over 400 burial interments each year.
The service has recently acquired Green Flag status for one of its Cemeteries and has achieved Gold status for both Burial and Cremation standards through the Institute of Cemetery and Crematorium Management.
We are working hard alongside local establishments such Worcestershire Environmental Group and the Worcestershire Wildlife Trust to increase its biodiversity across both cemeteries that we manage.
The successful candidates' duties will include but are not limited to, the day to day running of the office, answering all telephone, email and reception enquiries, carrying out all relevant administrative checks of upcoming funeral services and liaising with the services stakeholders such as funeral directors, stonemasons, ministers, and medical professionals.
Also assisting line managers with ongoing project work that will help shape the future of the service, managing the day to chapel duties, checking all music and tribute requirements with funeral directors and ministers for services, maintaining a clean, tidy chapel and front of house areas.
The role will also include attending full burial services, cremated remains interments and family appointments that require a calm and sensitive approach being able to answer queries and putting families' minds at ease at a deeply emotional time in their lives.
The successful candidate should be open to working in partnership with other departments ensuring the wider council are working towards their overall responsibilities and targets. You should be proactive in your own personal training and development and organized in your approach towards work.
Full training will be provided and experience within this area is not necessary, we want the right person with the right attitude who will help deliver the best possible service to the people of Worcester and beyond.
We welcome applications from all sections of the community. We would like to help you shine during this process. If you need any assistance with applying please contact the Recruitment team on recruitment@worcester.gov.uk. We can assist with alternative formats for your application or offer a MS Teams interview for example.


For further information about the role, please contact Jeremy Ross, Bereavement Manager (Operations), at jeremy.ross@worcester.gov.uk


Closing Date: 03 June 2025


Interview date: tbc