Job Description

OVERALL SUMMARY

At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don't tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.


Join the Close Brothers Savings Team where you will be responsible for dealing with a high volume of customer correspondence and instructions in order to provide a professional service to both our business and personal customers. Working as part of the Savings team our ideal team member will have previous experience in acting as a point of contact for Corporate and Retail customers with excellent verbal and written communication skills.

RESPONSIBILITIES

Service telephone enquiries from Retail (personal) and Corporate (business) customers and follow internal procedures to provide information as required Responsibility for all Retail and Small Corporate dealing work, including deal inputting, breaks, reversals and amendments Act as a point of contact for any internal or external customer queries Maintain a strong knowledge of all Treasury products with the ability to learn new products and systems quickly Process ongoing account requests ensuring that customer instructions are acted upon effectively and work is completed to Treasury agreed standards Manage departmental inboxes and ensure all tasks are completed in line with SLAs Escalate issues and process gaps where identified to the line manager, while developing a knowledge of the risks posed by both the operational environment and the conduct of the bank Fully understanding operational risks in your role and team and ensure compliance to procedure at all times

WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE:

Proven experience in a telephone based customer service role A proactive attitude with proven ability to problem solve Recent experience of providing excellent customer service Good organisational skills and proven ability to manage time effectively whilst maintaining excellent attention to detail Proven ability to prioritise and adapt in a busy environment

IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE:

Experience in a customer service function within Financial Services or Banking Operations Experience of project work in a customer service role

We are an inclusive organisation and committed to ensuring our recruitment process is as accessible as possible to everyone. We will make adjustments for people who have a disability or long-term condition. If you need the job description or application form in an alternative format or would like to discuss the recruitment process with us, please email us at recruit.ssc@closebrothers.com or request a call back.

ABOUT US

At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.


Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250.

To find out more about Close Brothers, please visit our careers page:

https://www.closebrothers.com/careers

To find out more about life at Close Brothers:

https://www.closebrothers.com/life-close-brothers#374017299-899295541

To find out more about our benefits:

https://www.closebrothers.com/employee-benefits

To find out more about our commitment to creating an inclusive environment:

Our Responsibility - Diversity and inclusion Close Brothers Group


#LI-KB1 #LI-HYBRID


At Close Brothers Group, we are all connected by our mission to be the best place in the UK for wealth professionals and their clients.


We believe that everyone should think ahead, have a financial plan and invest wisely. Our clients are professionals, business owners, individuals, charities, families, and employers, who rely on our clear financial advice and investment management services to preserve and grow their long-term savings and investments.


We are a team of about 900 people based in 15 offices across the UK. Our geographic footprint means we can combine a local approach with face-to-face services to enable strong, long-term relationships with our clients.


Sustainability is fundamental to our purpose and we have a responsibility to help address the social, economic and environmental challenges facing our business, colleagues and clients. We strive to do the right thing and are dedicated to helping the charities that matter most to our people.


Our vision is to develop an open and inclusive company that ensures everyone is valued, respected and included, so that in years to come our business will represent a diverse and inclusive workforce from the top down.


We look to recruit individuals from all different backgrounds. If this job is of interest to you but you do not meet every criteria then we encourage you still to apply as we are open to providing training opportunities. As an early adopter of hybrid working we are open to discussing all types of flexible working options, helping you to balance your work and home life.