Job Description

Customer Experience Executive
Location: Greenford
Salary: 25,000-26,000 + 2,000 annual bonus
Do you love the buzz of helping customers and solving problems? Are you ready to bring your client care skills into a professional office environment? Whether you're already in customer support or currently in retail and seeking a fresh career move, this could be the opportunity you've been waiting for!
We're working with a brilliant, well-established manufacturing business based in Greenford who are seeking a motivated Customer Experience Executive to support a busy team of Account Managers. You'll become a vital part of their customer operations-supporting existing client relationships, processing orders, and helping to deliver top-tier service across the board.
What's in It for You?

• A starting salary of up to 26,000 plus a guaranteed 2,000 annual bonus
• 22 days holiday (rising with service) plus Bank Holidays
• Monday to Friday, 9am-5pm schedule
• Parking on site
• Hybrid working offered after probation
• A warm and friendly team in a supportive, family-run business

Key Responsibilities:

• Processing customer orders and answering product enquiries
• Quoting prices and advising on stock availability
• Providing ETA updates and resolving delivery queries
• Issuing invoices and managing sample requests
• Assisting with artwork requests and updating order records
• Coordinating closely with warehouse, despatch and sales teams
• General customer administration and CRM updates

What You'll Need:

• Previous experience in a customer service or client support role (2 years+ preferred)
• Excellent communication skills-both written and spoken
• Highly organised with strong attention to detail
• CRM experience
• Comfortable with systems-Google Sheets/Docs a bonus
• A team player with a helpful, proactive attitude

What You Need to Do Now:
If this sounds like the perfect role for you, please apply today with your up-to-date CV.
If it's not quite right for you but you know someone who'd be perfect, refer them to us! You could earn a 100 voucher when they're placed in a permanent role and pass their probation. See our blog: Double the Reward!
Due to high application volumes, if you do not hear back from us within 48 hours, please assume your application has not been successful on this occasion.
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Keywords: Customer Service, Client Support, Office Administrator, Order Processing, Customer Coordinator, Greenford Jobs, Manufacturing, Account Coordinator, CRM, Customer Experience Executive, Hybrid Customer Service

Skills Required