Job Description

About The Role

Role

: Customer Services Officer (Benefits)

Location

: Chorley and Leyland

Contract

: Permanent / Full time (36.25 hours per week)

Salary

: 29,540 - 31,022

Closing Date

:11 January 2026

Make a Difference with Us

!


Join Chorley and South Ribble Councils, where we put our residents first, embrace innovation, and work together to deliver quality services.



If you're passionate about making a difference and going the extra mile, we'd love to hear from you!

What you'll be getting up to

You'll be providing high quality services with excellent results for our communities. You'll be undertaking all aspects of Housing Benefit and Council Tax Support administration, including ATLAS, UCDS, VEP, HBAAI and complex case processing You will be working collaboratively with your team to meet targets and service standards

Who we're looking for

We're looking for someone who has a strong understanding of Housing Benefit and Council Tax Support legislation You'll have experience of dealing with Housing Benefit and Council Tax Support assessments and enquiries from all contact channels You'll have an understanding of how technology and digital services can help provide excellent customer service as well as excellent IT skills. You'll able to communicate effectively, work under pressure and respond flexibly.

Additional information

This role requires a DBS check.



Interviews are planned for week commencing 19 January 2026.



If you need any more information, or would like an informal chat about the role, please get in touch with us through the Contact Us form on our career's website.

About Us

Chorley Council is dedicated to providing first-class services and promoting the well-being of the local community. Our staff are our greatest resource, at the heart of everything we do, and are crucial to the delivery of excellent services for our residents. At Chorley Council, we're always striving to make our borough the best to live, work and visit.

Working Together

We share a number of our services with South Ribble Borough Council. This allows for improved resilience across both councils and provides numerous benefits to our operations. Whilst some staff and back-end processes are shared between the Councils, both Councils still retain sovereignty and have separate strategies and corporate plans.

Additional information

Applicants are advised to apply early. We reserve the right to close a vacancy prior to the closing date.

Equal Opportunities

We believe that everyone has the right to be treated with dignity and respect. We are committed to the elimination of unfair and unlawful discrimination and prejudice in all our policies, procedures, and practices.



We're committed to making our recruitment practices barrier-free and accessible to everyone. This includes making adjustments for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the recruitment process, please contact us via the "Contact Us" page on our website.



If you are disabled or your last employer was the armed forces, and you meet all the essential criteria of a post, you will be guaranteed an interview.