Job Description

Salary

27,703 - 29,430 per annum, pro rata (pay award pending)

Contractual hours

37

Basis

Full time

Region

South

Job category/type

Customer Services & Information

Date posted

11/07/2025



An exciting opportunity has arisen for a highly motivated and enthusiastic individual to join our Customer Services Centre for a temporary 12-month contract.



The Customer Services Centre is the first point of contact for customers for a variety of services and we aim to provide an efficient and professional service to our customers. using a range of communication channels i.e. telephone, email and web-based enquiries.



The role will support our Customer Strategy and our approach to putting the customer at the heart of what we do. As we transform our services to utilise new technology, this is a great time to join the team.

You will have excellent communications skills and be computer literate, with a sound knowledge of Microsoft 365 - Outlook and Word.



What we can offer in return is a great place to work and a great team to work with. You will be working in a pleasant environment and located within the beautiful grounds of Appletree Court. We believe that all employees make a valuable contribution to the work of the Council and that is why we encourage a trusting and open culture where each employee is supported and respected equally, ideas are actively sought, and self-development promoted.



Additional Benefits:
23 - 24 days Leave 27,703 - 29,430 per annum, pro rata (pay award pending) parking on site hybrid working where you can work from home Local Government Pension Scheme Shared cost AVC's (Additional Voluntary Contribution Scheme) Employee Assistance Programme (free 24 hour legal, financial, and personal advice for employees) Wide range of employee discounts at high street retailers, including supermarkets, stores, and restaurants Cycle to Work scheme which could save you around 40% on cycles and accessories

About us

As one of the largest districts in the country, with 6 towns and a close relationship with neighbouring conurbations, the New Forest provides a supportive environment in which everyone who works for us can help drive our aims.



At NFDC we believe that all our employees make a valuable contribution to the work of the council and that's why we encourage a trusting and open culture where each employee is supported and respected equally, where ideas are actively sought and self-development promoted.



We also recognise the value of a highly motivated and engaged workforce and we actively promote a good work/life balance. We're keen to support career development and help all colleagues to be the best they can be.



We are proud of our values, please watch this short video to find out more LEAF Learning Empathy Ambition Fairness (youtube.com)



If you're ambitious and passionate, are driven to deliver, and want to be part of our team, we welcome your application.



To view full details of what you can expect from working for NFDC and to view the full job description, please click on the candidate pack attached.



Click here to see why employees think that New Forest District Council is a great place to work: Working for NFDC



Please note CVs will not be accepted without a completed application form.

Unfortunately, due to the nature of the position, hybrid working cannot be offered.



For more detailed information or an informal chat please contact Angie Hjerling on 023 8028 5731 or 07972936040, or email Angie.Hjerling@nfdc.gov.uk

Closing Date: 11pm 3 August 2025

Interviews: 11th August 2025