Job Description

About The Role

Role

: Customer Services Officer (Level 5)

Location

: Chorley & South Ribble

Contract

: Permanent (35.25 hours)

Salary

: 27,694 - 29,064

Closing Date

: 11 Jan 2026

Make a difference with us

!


Join Chorley and South Ribble Councils, where we put our residents first, embrace innovation, and work together to deliver quality services.



If you're a great communicator with a passion for helping people and always go the extra mile, we'd love to hear from you!

What you'll be getting up to

You'll be providing high quality services with excellent results for our communities. You'll be providing accurate information and resolving customer enquiries at the first point of contact across all contact channels. You'll be working collaboratively with your team to meet targets and service standards.

Who we're looking for

We're looking for someone who has customer service experience and is customer focused, energetic and forward thinking. You'll understand how technology and digital services can help provide excellent customer service as well as excellent IT skills. You'll also be able to communicate effectively, work under pressure and respond flexibly.

Additional information

This role requires a DBS check.



Applicants are advised to apply early. We reserve the right to close a vacancy prior to the closing date if a high number of applications are received.



Interviews are planned for week commencing 19 January 2026.



If you need any more information, or would like an informal chat about the role, please get in touch with us through the Contact Us form on our career's website.

About Us

At South Ribble Council, our mission is to provide a first-class service and improve the quality of life for our communities. Our staff are our greatest resource in helping us achieve this. They're at the heart of everything we do and are crucial to the delivery of excellent services.

Working Together

We share a number of our services with Chorley Council. This allows for improved resilience across both councils and provides numerous benefits to our operations. Whilst some staff and back-end processes are shared between the Councils, both Councils still retain sovereignty and have separate strategies and corporate plans.

Equal Opportunities

We believe that everyone has the right to be treated with dignity and respect. We are committed to the elimination of unfair and unlawful discrimination and prejudice in all our policies, procedures, and practices.



We're committed to making our recruitment practices barrier-free and accessible to everyone. This includes making adjustments for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the recruitment process, please contact us via the "Contact Us" page on our website.



If you are disabled or your last employer was the armed forces, and you meet all the essential criteria of a post, you will be guaranteed an interview.