Job Description

Job information
Post No. IS1003.40 - Customer Services Officer
EXTERNAL POST
Customer Service Officers
City Services
Customer Experience
We are looking for people to join our Customer Services team working in the City Contact Centre, The Information Zone and Main Reception.
We are recruiting for:
1 permanent part time post 22.2 hours
1 permanent part time post 30 hours
If you are friendly and able to engage in a polite, sincere and welcoming manner with members of the public then we\'d like to hear from you. Working for Customer Services we can offer you:

• A happy and supportive working environment with good disabled access
• On-going commitment to your personal development
• Variety of shift patterns allowing you to manage your home/work life balance
• Hybrid working

Responsible to the Team Leader, Customer Service Officers will respond to enquiries from the public on a wide range of Council Services. Your aim will be to fully answer queries over the phone and in person initiating services for the customer in a friendly, helpful manner. You will also identify any shortfalls in information provision to fully respond to public enquiries.
You will be educated to A-level standard or have at least 1 years\xe2\x80\x99 experience in a call centre or customer services environment. As an excellent team player you will have a good understanding of customer service principles and have the ability to communicate effectively with a wide range of individuals. You will work well under pressure and have the ability to prioritise your own workload.
We encourage applications from individuals who can communicate effectively in Urdu, Punjabi, Bengali, Arabic as well as Welsh and English.
To apply for this position, please visit our website: www.newport.gov.uk/jobs
For an informal discussion please contact Emily Curry on 01633 656656.
We welcome applications for all our jobs in either Welsh or English. An application submitted in Welsh will not be treated less favourably than an application submitted in English.
Newport City Council is committed to working towards its workforce being more representative of the population that we serve and particularly welcomes applications from people from the minority ethnic communities represented (or living) in the city. Selection will be made on ability and skills to undertake the role.
Our values \xe2\x80\x93 Courageous, Positive and Responsible
Ein gwerthoedd \xe2\x80\x93 Dewr, Cadarnhaol, Cyfrifol